Identifies some of the distinguishing characteristics of business information and examines their impact on reference transactions. Topics include characteristics of business patrons; question negotiation; dealing with patrons' expectations; helping patrons devise a search strategy; understanding search results; requisite skills for business…

Examines guidelines for conducting quality Internet searches, highlighting subject catalogs, annotated directories, annotated directories with ratings or reviews, subject directories with ratings, subject guides, and information gateways. Discusses variable quality; evaluation criteria: metainformation, credibility, timeliness; quality assurance;…

This examination of misunderstandings between librarians and teaching faculty over concepts of library use and research concludes that library skills and research skills are essentially different things that can be learned in isolation from each other. Implications of these findings for bibliographic instruction and library policies are discussed.…

Describes four major subsystems of OCLC's LS/2000, an integrated local library system which can be adapted to wide variety of library environments: multibranch circulation and online catalog searching; online cataloging and authority file maintenance; management report generation; and system set up parameters that translate local library policy…

Designed to acquaint students with the facilities and resources of the North Dakota State University (NDSU) Library, this library manual is divided into 24 chapters: (1) The Main Library; (2) Reference Room; (3) Periodical Indexes; (4) Infotrac Academic Index; (5) Abstracts and Two-Step Indexes; (6) Locating Periodicals; (7) Newspaper Indexes and…