The University of Baltimore Library was recently renovated. Part of the design in the newly renovated space was having one single service point, that we call the Information Desk. This desk serves as the public facing portal for what was previously three public facing service points to services by three separate departments, Academic Success,…

In summer 2017, the University of Birmingham reconfigured from a subject librarian model of academic library support to a functional or task-based model, including the creation of a dedicated Engagement Team. Using case studies from the new team, an internal survey of staff across the University alongside a survey of librarians from other…

This paper presents the results of focus groups conducted with student-parents at the University of Memphis. The objective of this study was to explore the research services and library spaces student-parents need to thrive in higher education settings. The results identify several ways in which academic librarians can support student-parents'…

Seventeen scholarly papers and twelve abstracts comprise the content of the twentieth annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The twentieth Brick & Click Libraries Conference was held virtually. The proceedings, authored by academic librarians and presented at…

In a survey of Business and Government, Law and Information Sciences students carried out at the University of Canberra, results showed that in-curricula information literacy skills training had a greater impact on students' satisfaction with access to high demand material than the purchase of additional copies of books. This paper will discuss…

This article summarizes discussions on listservs. Topic covered are circulation policies regarding patrons from other colleges, the shelving of sacred books, laptop circulation, Ariel vs email attachment for interlibrary loan, best software for remote instruction, paper copies of ereserves, interlibrary loan privileges for alumni and policies…

Many libraries offer for-credit courses that intend to foster information literacy. These courses will be strengthened if the librarian as instructor has a familiarity with learning theory. This article suggests that Robert Gagne's "Nine Events of Instruction," based on information processing theory, can provide support to bibliographic…

Twenty-three scholarly papers and twelve abstracts comprise the content of the eleventh annual Brick and Click Libraries Symposium, held at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of…

Identifies interacting principles of theory of library service and indicates nature of library policies, activities, and professional values upon which implementation of principles rests. Library users ("worthy" and "needy"), hierarchy of service functions (stimulation, guidance, instruction, information services, access,…

This collection provides summaries of documents on which the policies of the Oklahoma County Libraries System are based, the "Statement of Purpose and Goals," and "Policy for Selection of Materials," as well as brief descriptions of procedures for materials selection and handling complaints or suggestions from patrons.…

Discusses academic library users who are not affiliated with the institution and considers the problems associated with them. Ethical issues are raised; possible solutions are suggested, including guidelines, bibliographic instruction, and user fees; and policies implemented at the University of California at Berkeley regarding unaffiliated users…

Staff members of the Weber County Library System in Utah were studied in a research project to determine the effect on staff knowledge of library policies and procedures of (1) an employee handbook and (2) the handbook supplemented by a formal orientation procedure. Data were obtained from three randomly selected groups of library staff members in…

This guide to Rutgers University Libraries (RUL) is intended as an introduction to the library system for foreign students studying at the University. The guide consists of the following: welcoming remarks; a brief discussion of the American academic library systems; a list of the locations and abbreviations of the 25 libraries, collections and…

This manual presents the policies and procedures of the Reference Department of Chicago State University's Douglas Library. General information about the reference department's staffing, functions, and services is given in the first section. In the next nine sections information is provided about the following areas: scope and circulation period…

Describes a survey of public librarians that examined their understanding and use of bibliographic instruction and their beliefs about the role of instruction in reference services. No consensus was found, but respondents' views seemed to be mediated by training in bibliographic instruction, library size, and the library's policy on user…