The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…

Automated storage/retrieval systems (ASRSs) are playing an integral part in today's library operations and collections management. Eastern Michigan University installed an ASRS as part of the new Halle Library, which opened in May 1998, to provide "storage" for up to 800,000 items. Over the past 10 years our policies and procedures have…

Responds to an earlier article that suggested reforms in the journal communication system intended to reduce the number of articles published, thus easing the burden on libraries. The role of published articles in scholarly communication, research and information retrieval, and the library's responsibility to support these activities are…

Discusses the role of intelligent agents in facilitating the seeking and retrieval of information in Web-based library environments. Highlights include an overview of agents; current applications in library domains; an agent-based model for libraries; the design of interface agents; and implications for library policy and digital collections.…

The Council of Australian University Librarians (CAUL) has extended its commitment to academic library performance measurement with the publication of the first three CAUL Performance Indicators, focusing on library/clientele congruence, document delivery quality, and the proportion of sought material obtained. All have been applied effectively in…

This Arizona State University (Tempe) Library publication policy provides librarians with a single source to consult when writing standard library handouts, i.e., publications made available for public use. The policy also applies to materials printed with funds from outside the Instructional Services printing budget. This policy paper covers the…

The Public Television Library (PTL), an integral part of the services provided by the Public Broadcasting Service (PBS), provides a national centralized storage and retrieval system for Public Television (PTV) programing distinct from the real time program offerings of the PBS interconnected network, and offers an opportunity for varied sources to…

This examination of misunderstandings between librarians and teaching faculty over concepts of library use and research concludes that library skills and research skills are essentially different things that can be learned in isolation from each other. Implications of these findings for bibliographic instruction and library policies are discussed.…

Describes four major subsystems of OCLC's LS/2000, an integrated local library system which can be adapted to wide variety of library environments: multibranch circulation and online catalog searching; online cataloging and authority file maintenance; management report generation; and system set up parameters that translate local library policy…

Discusses library collection development and information retrieval strategies for acquiring materials related to deafness. Highlights include defining a collection policy; acquisition tools; other information sources, including libraries and organizations; serial acquisitions; information retrieval and computer databases; and addresses of relevant…

Proposes that training paraprofessionals for routine reference desk service is an inexpensive way for libraries to allow professionals to address tasks such as long-range planning, policy making, and sophisticated information retrieval. Suggests that training should focus on specific questions that are likely to come up and on appropriate…

This study examines 104 articles on the fee versus free controversy in libraries, written primarily between the years of 1992 and 1997. The content analysis assesses the types of libraries that charges fees--academic, public, school, or special; who is charged--everyone, businesses and their personnel, law firms and lawyers; and what services the…

This paper investigates the need for electronic provision of information, and advises that the purpose and motivation for providing electronic resources be explored before embarking on a project to provide them. Many projects at universities and other institutes have been begun arbitrarily just because there happened to be financial resources…

Papers presented at an August 1984 international seminar on online user education include "Library Policies and Strategies in The Netherlands" (Chris J. van Wijk, The Netherlands); "Promotion and Marketing of Library Services" (Nancy Fjallbrant, Sweden); "Library Promotion by Computer" (Ian Malley, United Kingdom); "Library User Education and…