The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…

Twelve scholarly papers and eighteen abstracts comprise the content of the nineteenth annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the conference, portray the contemporary and future face of…

"Research Library Issues" ("RLI") is a bimonthly report from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). This issue includes the following articles: (1) Diversity in Research Universities (Bernadette Gray-Little); (2) An…

There are no foolproof solutions to Internet access in libraries. This article lists selected library solutions, what not to do, and what to do: pick a common-sense approach, focus on customer service, keep an open mind, avoid accepting or repeating hearsay, and find common ground. Includes highlights of the Orange County (FL) Library System's…

For the past three decades, policies regarding a variety of information issues have emanated from federal agencies, legislative chambers, and corporate boardrooms. Records policies are critically important for records professionals to develop and use as a means of strategically managing the information and evidence found in the millions of records…

A discussion with the staff of the Internet Public Library (IPL), which began as a project at the University of Michigan, highlights its role in supplementing local public library services; classification; collection development policies; and the impact of legislation, copyright, and universal service on IPL. A sidebar presents IPL user…

This Arizona State University (Tempe) Library publication policy provides librarians with a single source to consult when writing standard library handouts, i.e., publications made available for public use. The policy also applies to materials printed with funds from outside the Instructional Services printing budget. This policy paper covers the…

The Public Television Library (PTL), an integral part of the services provided by the Public Broadcasting Service (PBS), provides a national centralized storage and retrieval system for Public Television (PTV) programing distinct from the real time program offerings of the PBS interconnected network, and offers an opportunity for varied sources to…

The Library Policy Committee appointed by the Finland Ministry of Education in 1999 worked for 2 years to identify the challenges arising in the civil information society and the concrete solutions to them. This document is a summary of the salient points of the Committee's report. First, the vision for the Finnish public library is outlined,…

This document is the final report of the NCLIS (National Commission on Libraries and Information Science) study on public libraries and the Internet. The purpose of this study was to determine the nature, extent, and form of public library involvement with the Internet. Data were obtained from a survey of a national sample of public libraries…

The eLib-funded FIDDO (Focused Investigation of Document Delivery Options) project provides library managers/others with information to support policy decisions. Senior libraries were interviewed about the future of document delivery and interviews were analyzed with the support of NUD*IST (Nonnumerical Unstructured Data by Indexing, Searching and…

The September 11th terrorist attacks on the United States have contributed greatly to a change in the information environment around the world. The weeks following the attacks saw governments around the world rush to pass legislation designed to prevent future acts of terrorism. Much of this legislation targeted information flow, especially on the…

Discusses the Wright State University (Ohio) Library policy directive on customer service, and suggests this document as a model to follow in setting up service standards or guidelines for depository-library services. Draft-depository library public-service guidelines for government information in electronic format are appended. (JAK)

This paper investigates the need for electronic provision of information, and advises that the purpose and motivation for providing electronic resources be explored before embarking on a project to provide them. Many projects at universities and other institutes have been begun arbitrarily just because there happened to be financial resources…

Scholarly journal publishing is undergoing a transformation from paper to electronic distribution. Members of the Association of Research Libraries (ARL) have become pioneers in providing access to electronic journals. Because the policies and procedures that these libraries have developed can be guides for other libraries, a survey was sent to…