ERM librarians discuss their approaches to electronic resources management for an academic library consortium, the University System of Maryland & Affiliated Institutions (USMAI). They focus on innovation and developing actionable strategies for procedures and policies.

Today media centers provide students the opportunity to learn and explore subjects of their interest in depth. The media center is the largest classroom in the school providing service to every student and every teacher in all curricular areas. The library should be a place to encourage students' interests and a place to broaden their horizons by…

The author reviews the evolution of the Circulation Department at the Georgia Institute of Technology (Georgia Tech) Library and Information Center from 2001 to the present. It is shown how a traditional circulation department with poor customer relations transformed itself by adopting innovative policies and services leading to improved customer…