Conflict management theory is illustrated in a series of hypothetical scenarios, typical of library situations. Each scenario is discussed in terms of a specific management theory and the theories are transposed into useful management tools by plotting each situation along relevant axes. (Author/AEF)

Discusses the benefits of creating a collegial environment for library reference staff, highlighting application of the "Golden Rule," supervisor's role, policies and procedures, barriers to success (lack of communication, competitiveness, conflict, dictatorial supervisors, envy, burnout, lack of reward), collegial education and…

Ralph A. Ulveling's 1951 challenge to the American Library Association (ALA) policy on censorship is described. Ulveling's proposal to segregate materials containing propaganda and the efforts of the ALA Intellectual Freedom Committee to address lack of consensus in the profession and librarians' role in protecting intellectual freedom are…

American Library Association Goal 2000 fails to resolve conflicting theoretical perspectives about the purpose and scope of public library services. While allowing for temporary unity of political action, ALA Goal 2000 may create contradictory service priorities that confuse both the public and librarians. Strengths and weaknesses of the social…

Analyzes a 1993 censorship case involving public protest against the Fairfax County (Virginia) Library System's display of a gay newspaper. The case gave rise to the Family Friendly Libraries movement. The responsible librarian should select to maintain a balanced collection, know the community, educate the library board and develop consensus on…

With the 1996 defeat of the Communications Decency Act, under which providing offensive material on computer systems accessible to children would have become a felony, no legal guidelines exist for library use of the Internet. Libraries can avoid becoming the center of an Internet controversy by encouraging parental involvement; by protecting…