The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…

This Strategic Plan for library development in Colorado includes a specific set of strategic directions for the next four years with suggested key activities to implement them, as well as a set of timeless principles upon which library development and service are based. The Long Range Planning Strategic Directions, 2001-2004, are outlined with key…

Based on a literature review and content analysis of written collection development policies for school libraries in Indiana, a Delphi survey of district-level school media directors in 28 states identified important issues to be addressed in future school library collection development policies. Respondents found copyright guidelines to be an…

Examines demographic and economic trends of rural areas nationally, in the Northeast, and in Pennsylvania, and discusses the impact of these trends on rural library planning and services. Four options for developing rural library policy and implementing quality library services are outlined. (55 references) (CLB)

To give students a direct voice in library user policy and the library a point of contact with the student body, the Evans Libraries at Texas A&M University formed a Student Advisory Committee. The committee meetings provide a forum for student representatives, library administrators, and student liaisons to discuss concerns and proposed…

Examines several population trends important to library community suggested by "1980 United States Census of Population"; i.e., increases in number of elderly Americans, citizens living in rural areas, and cultural minority groups. Differing information needs, library service policies, and special planning required to provide access to library…

This paper addresses the preservation needs unique to small libraries, where the majority of special collections exist. A preservation survey of the Herrick Memorial Library (Wellington, OH) was conducted to ascertain the condition of its 45,000 holdings and develop a practical low-cost disaster plan. Using accepted preservation survey criteria,…

This document is an overall policy statement for library collection development for the State University of New York at Stony Brook. Part 1 comprises the library mission statement and a list of ongoing objectives. The second part provides some background information about the university environment and campus libraries. It also gives instructions…

Committed to utilizing information technology, the Westchester Library System (New York) made the World Wide Web publicly accessible. Describes the planning, implementation, and management process; obstacles involving financing; establishing Internet connectivity; and vendor negotiations. Westchester hired a Web manager, created Internet use…

Discusses three major components of library security: physical security of the environment; operating procedures for library staff, the public, and security personnel; and a contract security force (or campus security in academic institutions.) Topics include risk management; maintenance; appropriate technology, including security systems and…

Discusses Indiana-Marion County Public Library's decision to implement centralized collection selection and to hire a collection development librarian. Benefits of centralized selection include the decentralization of subject materials and the consequent broadening of subject materials at branch libraries. Selection depends upon a knowledge of the…

How do academic libraries set about creating a body of knowledge and begin to convert traditional print collections to a digital format in order to satisfy what today's researchers want? This article examines previous methods of selection and collection building, and applies those supporting principles to today's collection-building efforts for…

Proposes that training paraprofessionals for routine reference desk service is an inexpensive way for libraries to allow professionals to address tasks such as long-range planning, policy making, and sophisticated information retrieval. Suggests that training should focus on specific questions that are likely to come up and on appropriate…

Written from the perspective of a working director, this book is a guide to setting fair and appropriate behavior rules and training staff in how to implement them. Policies for exhibit and meeting room use; issues surrounding street people, the mentally ill, and substance abusers; sexual deviancy and parental child abuse in the library;…

Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…