Considers ways in which library services can be more proactive in today's networked-computer environment. Discusses how to find and use patterns of behavior, such as borrowing behavior and profiles of patrons' interests; making a CD-ROM with information describing the library's services and products; and reviving telephone reference. (LRW)

Describes the development of the ResIDe Electronic Library at the University of the West of England, Bristol. Analyzes potential of the system to increase economy, efficiency and effectiveness in library services and relates it to how the needs of sponsors and students can be met. (Author/LRW)

Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)

Highlights some of the excuses library trustees give for not doing advocacy. Presents points to keep in mind when planning and conducting advocacy programs, including: long-term goals, short-term goals, and follow-up activities. Sidebars include a "Trustee Association Health Quiz" and quotes from the field about advocacy. (AEF)

Texas State Library's 1996 to 1999 long range plan for library development provides for the establishment and expansion of programs needed to carry out the objectives of the Library Services and Construction Act (LSCA) and the Library Systems Act (LSA). The first three chapters give an overview of the Statewide Library Development Program of the…

This executive summary reports on the findings from the State Library of Florida's "Evaluation of Statewide Youth Services Program" project. The project was designed to assist the State Library of Florida in developing a long-range plan for youth services and to link the public library effort to "Blueprint 2000," the Florida…

This publication describes the Andrew Heiskell Library for the Blind and Physically Handicapped, a regional library for the National Library Service (NLS) example of the creative use of physical space and innovative technology. The publication focuses on the materials-handling system designed for the new facility, including system design…

A technology plan provides a blueprint against which to measure new technologies and applications, assess future needs, and allocate resources to balance technology with the needs of users and staff. This book is a comprehensive and practical guide for librarians preparing a technology plan. The book is divided into five planning steps, each of…

This book examines the ways in which children's librarians can manage their services so collections and programs reach the intended audience. In the introduction to this second edition, the author considers recent changes in demographics, economics, social patterns, media and technology trends, and consequent changing emphases in managing…

This guide presents a series of articles which give pointers, hints, and examples of day-to-day development activities school librarians can use to hone their professionalism. The first of five sections describes ways in which librarians can provide professional service and lists some markers of professionalism. The second section presents one…

This report summarizes the decisions of the Virginia Commonwealth University Joint Committee to Study Library Periodical Services that were scheduled for implementation for the fall 1987 semester. Approved decisions are outlined for the areas of: (1) photocopiers, including photocopy services and Vendacard; (2) bound volumes, including loan…

In response to the United Nations' declaration of 1981 as the International Year of Disabled Persons (IYDP), the Association of Specialized and Cooperative Library Agencies (ASCLA) of the American Library Association (ALA) set up an IYDP committee to carry out the objectives of the year. This document, based on state library reports and other…

Three papers set the framework for a 1982 program session on document delivery organized by the Library of Congress Network Advisory Committee. Following a list of committee members, the first paper, by James L. Wood describes: (1) dimensions of document delivery activity in the United States including statistics on borrowing and lending…

Prepared as the South Carolina long range program outline required by PL 95-123, the Library Services and Construction Act (LSCA), this statement of objectives, policies, and programs undertaken in South Carolina for the improvement of library service is the third supplement to the South Carolina Program for Library Development, 1978-1983.…