In order to serve students it is helpful for the library to know the characteristics and reading habits of students. (4 references) (Author/DH)

The conclusion contains reports of discussions from the four groups which make up participant types: (a) those having no cable, (b) those having old cable systems, (c) those negotiating for cable, and (d) those having cable but no programs. (Other conference materials are LI 503071 through LI 503083.) (Author/SM)

Statements exerpted from documents presented at the second regional hearing of the National Commission on Libraries and Information Science held in San Francisco are included. (Author/KE)

Librarians have an alternative to providing library services with their own resources. The alternative is to purchase these services from outside contractors. The library manager must carefully consider several service and economic factors along with the range of available services. (7 references) (Author/DH)

Discusses the need for greatly expanded community library services, for librarians to accept social responsibility for education and information, and for the library to become a program for getting information to where it is needed. (JS)

Librarians will need specialized tools and skills to conquer technology and to deal with large scale problems in the future and library schools must plan curricula that will provide the education needed by those librarians. (Author/AB)

A description of library service to Indians in Region VI of the Department of Health, Education and Welfare, which includes Minnesota, South Dakota, North Dakota, Nebraska, Kansas and Iowa. (JB)

Discusses the efforts made to develop and initiate service to handicapped persons in a public library, including descriptions of in-house and outreach programs, as well as several machines which make information and services more accessible to the deaf and blind. (CHC)

Discusses "The New Planning for Results" manual published by the American Library Association that helps create local standards of public library service, and provides implementation examples based on experiences in Vermont. Highlights include evaluating community needs; service responses to those needs; developing library objectives;…

Discusses issues involved in moving a library collection based on experiences at the Fort Smith Public Library. Highlights include planning; deciding on the right time to move; measuring collection size; personnel, including professional versus volunteers and library staff; service during the move; transporting the collection; communication with…

Explores the relationship between Public Library Association (PLA) planning and the themes of literacy, productivity, and democracy that were chosen by the White House Conference on Library and Information Services (WHCLIS). Discussion is based on data collected by the Public Library Data Service (PLDS) that examine current library services in…

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54…

The prospect of resolving a library's space and utilization problems through expansion and renovation carries with it the question of how to maintain operations during construction. Few libraries, especially those in the academic world, can afford to close their doors for very long, even though the prospect of maintaining ongoing operations amid…