University of Oklahoma Libraries conducted a cost study of circulation service-desk operations. Using percentages of staff time occupied in particular tasks, pay rates, indirect costs, and overhead, total costs were computed on task-by-task basis. Information served as basis for reorganization of work assignments and revision of staff scheduling.…

This article reviews personnel administration techniques that have been used to establish work-load parameters, but offer no aid in subject deployment. A model which identifies elements that must be included in a consideration of work-load measurement and subject allocation for library collection development tasks is presented. Thirty-four…

Presents revision of the original "Guidelines for Establishing Information and Referral Service in Public Libraries," adopted by the Public Library Association Board of Directors on January 22, 1980. The revision approved on January 8, 1985, reflects changes in terminology and in the information and referral field during past five years. (EJS)

Explores problems in the design and evaluation of programs by which special libraries market their services, and identifies potentially useful approaches and quantifiable measures for market structure analysis, design decision-making, and marketing program evaluation. Eleven references and a list of nine use studies with survey instruments are…

Reviews the varying roles of academic libraries and notes ways in which libraries have become involved in administering public-access microcomputers, building software collections, and providing instructional and other support services. The goals of offering microcomputer access services and steps necessary to plan for them are examined. Eleven…

Describes why and how the North American Collections Inventory Project (NCIP) involving three Indiana research libraries was implemented; how cooperative decisions and planning are proceeding as a result of the project; and benefits and drawbacks of the project. Comments on future are offered as NCIP begins Phase Three. (6 references) (EJS)

This fourth installment in five-lesson tutorial on library evaluation focuses on evaluation of library programs (short-lived activities designed to meet specific needs). Highlights include seven steps in planning cycle and sample programs (reducing library noise, long-term effects of library-use instruction). Five required and suggested readings…

Reports on initiatives being taken by the Association of Research Libraries, University of Pittsburgh, Research Libraries Group, and Center for Research Libraries in response to development of collection management in academic librarianship, and comments on issues emerging from these initiatives--use documentation, cooperation, and paperless…

As new technologies, changing patron needs, and fluctuations in funding continue to affect libraries of all types and sizes, library administrators and managers realize the need to reevaluate the structure and staffing of their organizations. This book prescribes the steps for moving from traditional to renewed library, including planning,…

This guide discusses how collections budgets are planned, built, defended, and implemented. Each topic is illustrated with sample budgets and allocations typical of academic and public libraries serving their respective communities. Step-by-step guidance is offered to administrators and boards for meeting patrons' needs while addressing today's…

This analysis of life style data on a random sample of 423 adults demonstrates the value of such data in identifying the needs and interests of a community, and suggests ways in which such information can be used in planning and promoting public library programs. Twelve references are listed. (JL)

Considers the challenge of leading a research library that is between directors. Discusses issues involved in the transitional period of "acting" directorship. Outlines recommendations for acting directors: seek advice; negotiate well in the beginning; consider the staff; state an objective; build consensus; and consider cautiously the candidacy…

Discusses a five-point approach for library media specialists about school-based management. The approach includes establishing priorities for the school library media program, developing strong community support and a public relations program, creating a support staff within the school, refining human relations, and using creative scheduling and…

Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)

Discusses alternatives for dealing with insider theft of rare library materials, including publicizing losses and prosecuting. An example of insider theft is detailed. Ideas for preventing theft, including hiring practices and restricting access to materials, are considered. Suggestions for thinking through procedures to deal with the…