Describes the framework in which the research library at the University of Illinois at Chicago (UIC) reengineered its technical services operations. Focuses on the activities of the "Before Team" in evaluating, measuring, and redesigning the work processes that occur before the library receives an item. Discusses the results. (Author/AEF)

This publication provides schools and school districts in Wisconsin with guidelines for collaborative planning and ideas for a unified, rather than competing, approach to the delivery of information and technology programming. The chapters cover the following topics: (1) vision and purpose; (2) the collaborative team model, including…

Based on experiences at Brandeis University libraries, and findings from management literature, a discussion (with figures) is presented on the challenges faced by libraries in integrating technology and information services. Reviews reasons why change is needed, examines information services as a team-based approach, and presents management…