Discusses strategic and tactical planning with regard to implementing technologies in libraries. Strategic planning involves setting parameters for decision making, while tactical planning entails devising ways of dealing with problems created by the new technology. The benefits and dilemmas of both types of planning are covered. Contains 19…

This SPEC kit which contains its accompanying SPEC Flyer prepared by the Systems and Procedures Exchange Center (SPEC) focuses on strategic planning. A planning process which emphasizes redefining goals and objectives and reordering priorities based on a dynamic environment, strategic planning has been considered to be particularly applicable to…

Discusses strategic planning in libraries and outlines a cost-finding methodology to help library administrators practice strategic budgeting. Highlights include identifying products and services; types of budgets; types of costs; creating an enhanced operating budget; creating a program budget; and outputs and unit costs. (Contains six…

Identifies key issues and provides strategies for building a library Web site. Highlights include defining the purpose in accordance with what is technically possible; the server; connectivity; designation of responsibilities; page and link maintenance and enhancement; administrative organization, including a Web Governing Group, Web…

Addresses how libraries can prepare for Y2K problems. Discusses technology that might be affected and equipment that should be examined, difficulty of fixing noncompliant hardware and software, identifying problem areas and developing solutions, and dealing with vendors. Includes a checklist of necessary preparations. (AEF)

Presents interviews with Fred Kent, founder of the Project for Public Spaces (PPS) and Phil Myrick, PPS's assistant vice president, about transforming libraries into desirable public spaces. Discusses qualities people value in public spaces; great library buildings and what they are doing right; the first thing library directors should do when…

Addresses the problems of how theft in libraries and archives is discovered, the proper aims of any recovery plan, actions that must included in the recovery plan, and the impact of a theft and recovery effort on the department. Offers concrete solutions vital to any recovery effort. (AEF)

A technology plan provides a blueprint against which to measure new technologies and applications, assess future needs, and allocate resources to balance technology with the needs of users and staff. This book is a comprehensive and practical guide for librarians preparing a technology plan. The book is divided into five planning steps, each of…

Because of the high incidence of special-collections thefts and embezzlements during the past decade, library management must reassess its "user friendly" philosophy for both library patrons and employees. An internal control system is described. Causes of theft, and policies and procedures for protecting the collection are discussed. (AEF)

Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

This book brings together articles that have appeared in "Technology Connection,""Library Talk," and "The Book Report" magazines over the past five years. All of the articles have important tips, tricks, techniques, and suggestions for building a successful library media program. The book is divided into six chapters,…

Examines the call for change in academic libraries and the role of team decision making in planning. Discusses necessary components of a team decision-making model and authority boundaries in team management. Describes team management in Information Sciences at Oregon State University. (AEF)

Discusses chief factors that contributed to the rebirth of Chicago's central public library and its branch libraries: (1) a politically connected commissioner, (2) better funding, and (3) a central library. Highlights include a review of the library's administrative management styles, staff training techniques, past and current facilities,…

The experience of Rutgers University Libraries illustrates the extensive planning, work effort, possibilities, and investment required to develop the digital library. Examines these key areas: organizational structure; staff development needs; facilities and the new digital infrastructure; metadata standards/interoperability; digital collection…