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Assessing Quality in Digital Reference Services Site Visit Reports: State Library of Florida, Bureau of Library and Network Services and Tampa-Hillsborough County Public Library System.
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Gross, Melissa; McClure, Charles R. – 2001
The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…
Descriptors: Information Management, Information Networks, Information Services, Information Technology
Surviving the Information Explosion: Training Paraprofessionals for Reference Service.
Peer reviewed Peer reviewed
Lichtenstein, Art A. – Journal of Educational Media & Library Sciences, 1999
Proposes that training paraprofessionals for routine reference desk service is an inexpensive way for libraries to allow professionals to address tasks such as long-range planning, policy making, and sophisticated information retrieval. Suggests that training should focus on specific questions that are likely to come up and on appropriate…
Descriptors: Cost Effectiveness, Information Retrieval, Information Sources, Librarians
Lexis-Nexis in an Academic Reference Environment: User Policies and Instruction Methods.
Peer reviewed Peer reviewed
Scales, B. Jane; Gilles, Mary M. – RSR: Reference Services Review, 1995
Presents steps taken by a librarian task force at Washington State University in planning, implementing, and evaluating the addition of LEXIS-NEXIS workstations; user policies; and instruction methods in an academic reference environment. Figures and tables display: workstation information including usage statistics, an outline of the Lexis-Nexis…
Descriptors: Academic Libraries, Evaluation Methods, Instructional Materials, Librarians