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Lichtenstein, Art A. – Journal of Educational Media & Library Sciences, 1999
Proposes that training paraprofessionals for routine reference desk service is an inexpensive way for libraries to allow professionals to address tasks such as long-range planning, policy making, and sophisticated information retrieval. Suggests that training should focus on specific questions that are likely to come up and on appropriate…
Descriptors: Cost Effectiveness, Information Retrieval, Information Sources, Librarians