NotesFAQContact Us
Collection
Advanced
Search Tips
Descriptor
Academic Libraries1
Cooperation1
Evaluation Methods1
Higher Education1
Library Personnel1
Library Planning1
Library Services1
Long Range Planning1
Measurement Techniques1
Research Libraries1
Strategic Planning1
User Needs (Information)1
User Satisfaction…1
More ▼
Source
Library Trends1
Author
Phipps, Shelley1
Publication Type
Journal Articles1
Reports - Descriptive1
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Showing one result Save | Export
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
Peer reviewed Peer reviewed
Phipps, Shelley – Library Trends, 2001
Discusses the development of a new culture of research librarianship that is customer-focused, based on experiences at the University of Arizona library. Highlights include cooperative partnerships with users; LibQUAL+ as a tool to learn how users perceive library services in relation to their expectations; and staff participation in strategic…
Descriptors: Academic Libraries, Cooperation, Evaluation Methods, Higher Education