Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)

Argues that librarians need to be concerned with cost analysis of library functions and services because, in the allocation of resources, decision makers will favor library managers who demonstrate understanding of the relationships between costs and productive outputs. Factors that should be included in a reliable scheme for cost accounting are…

Discussion of the merger of separate library units focuses on examples from Indiana State University Libraries' recent merging of the interlibrary loan unit of the reference department with the circulation department to form a new lending services department. Factors to consider in the merging process are discussed, emphasizing staff needs. (seven…

Analyzes public policy and political issues that affect Indiana's library information services. Reviews the effects of these issues on Indiana's single statewide network created via a massive voluntary restructuring partnership between the Indiana State Library and 10 independent Library Service Authorities. An appendix presents Indiana's plan for…

This article is a condensed version of a presentation from the 1991 Public Library Association (PLA) conference that addressed the need for appropriate responses by libraries to changing ethnic and racial populations. Topics discussed include racism, cultural competence in the library profession, adjusting library services, effective leadership,…

Discussion of changing demographics and implications for academic libraries focuses on the expected increases in the numbers of Blacks and international students. Educational trends are discussed; and program ideas for academic libraries preparing for a multicultural environment are suggested, including sensitivity training for staff, minority…

Three papers on library budget priorities for the 1990s discuss (1) reallocating the budget to spend less on staff and more on collections and access; (2) budget concerns of public libraries, emphasizing the future role of libraries; and (3) the academic library perspective, including assumptions, evaluation, and new paradigms related to library…