Descriptor
| Academic Libraries | 1 |
| Communication (Thought… | 1 |
| Library Administration | 1 |
| Library Development | 1 |
| Library Planning | 1 |
| Library Services | 1 |
| Strategic Planning | 1 |
| User Needs (Information) | 1 |
| User Satisfaction… | 1 |
Source
| College & Research Libraries | 1 |
Author
| Menon, Vanaja | 1 |
| Millson-Martula, Christopher | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Evaluative | 1 |
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedMillson-Martula, Christopher; Menon, Vanaja – College & Research Libraries, 1995
Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)
Descriptors: Academic Libraries, Communication (Thought Transfer), Library Administration, Library Development
