Provides an overview of school library development in Great Britain and the United States and discusses five factors that have facilitated or retarded school library development in each country: standards, staffing and certification, government support, rationale for school libraries, and professional organizations. (Author/LRW)

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

The Robert F. Kennedy Memorial Library is the focal point of the University of Guam. The brand new library building was completed in March, 1992, and formally dedicated on October 7, 1993. The additional wing and renovation area cost a total of $7,302,880. When the renovation was underway, most collections, services, offices, and personnel were…

The Florida Library History Project (FLHP) began in January 1998. Letters requesting histories were sent to all public libraries in Florida with follow-up letters sent after an initial response was received from the libraries. E-mail messages were sent out to FL-LIB listservs encouraging participation in the project. A poster session was presented…

This paper focuses on issues related to library personnel in the British academic library. A background discussion on staff salaries, decreases in funding and increases in availability of information in more electronic formats, and the print culture and the electronic library leads to a statement of the need for increased information technology…

Highlights events of the 1997 conferences sponsored by the Wisconsin Library Association Support Staff Section. Discusses keynote presentations on attitudes of library personnel and the importance of working with change and presentations on the areas of diversity, communication, the Internet, and humor. (AEF)

Thirty library professionals with seven years' experience or less and six experienced mentors/librarians attended a week-long leadership institute. The group was led through a leadership curriculum that included the Myers-Briggs Type Indicator Test; a leadership simulation; and formulated a vision for Ohio libraries. (Author/AEF)

Discusses chief factors that contributed to the rebirth of Chicago's central public library and its branch libraries: (1) a politically connected commissioner, (2) better funding, and (3) a central library. Highlights include a review of the library's administrative management styles, staff training techniques, past and current facilities,…

The content of library science journals, by sharing information about technology-based change, may affect the organizational structure in which librarians and staff work, their expectations for using technology, and their need for libraries to become, to a greater degree, learning organizations. This article deals only with print journals. (AEF)

Discussion of fund-raising in academic libraries addresses issues of major gifts, capital campaigns, organization, staffing, constituency, and the role of the library development program within the academic community. Highlights include library administrator roles, goals, centralized versus decentralized development, and creating a major-gifts…

Examines how library managers can work with staff to make change initiatives more successful, based on cooperative planning experiences at Duke University Library. Focuses on (1) what the worker wants; (2) barriers to workers getting what they want; (3) technology's liberating influence; and (4) recommendations/predictions. (AEF)

Discusses changes in libraries and the influence they have on library budgets. Highlights include reorganization in response to changes; automation, including document delivery in place of acquisitions; the library role; relationships with dealers and vendors; library materials, including the expansion of nonprint materials such as databases; and…

Based on the authors' experiences as catalog, reference, and network resources librarians, this paper examines traditional methods of operation and the emerging blending of duties and the effects on individuals and the profession. Examines changing demands on library users as a cause for the blurring lines. Concludes that catalogers and reference…

Toni Garvey, director of the Phoenix Public Library (PPL) and LJ 2004 Librarian of the Year, has practiced her profession in a Western county jail, for the politicized board of a Southern public library, in the children's room of a university community, and through the up and down economics of a major American city. She has managed branches and…

This report provides a statistical profile of state library agencies in the 50 states and the District of Columbia for state fiscal year 1994. The data were collected through the new State Library Agencies Survey conducted by the National Center for Education Statistics. The report documents the variety of roles being played by state library…