This paper reports on a study conducted to determine if staffing changes were necessary at the information desk at the main branch of the Cleveland Heights-University Heights Public Library (Ohio). Questions addressed included: (1) What times are busiest in the library? (2) Should there be changes in staffing the reference desk that could lead to…

This Systems and Exchange Center (SPEC) kit begins with a summary by Virginia Steel of the findings of a survey of Association of Research Libraries (ARL) member libraries that was conducted in 1991 to determine the prevalence of the organizational model of access services--i.e., a department or division responsible for the services and operations…

The Rutgers University Library's Annex, a compact library storage facility opened in 1982, is designed to house approximately one-half million volumes of varying sizes, including monographs, serials, and containerized items in permanent storage boxes. By using the high density, economical storage at the annex for little-used library materials,…

This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…

Developed by the Task Force on Public Library and Library System Standards and Guidelines, these general standards are designed to give local planners a useful tool with which to assess their own unique programs of service and establish direction for future development. A section on planning and the public library considers (1) imperatives for…

The Association for Research Libraries (ARL) questionnaire was sent to 176 academic libraries in the United States and Canada, including the 95 university libraries previously surveyed for the ACRL University Library Statistics series, and representative college and community and junior college libraries that had responded to the 1984 "100…

At the Daytona Beach Community College (DBCC) Library, collection development, selection, and acquisitions function as levels of a hierarchy. The highest level is collection development, which constitutes the planning function. Meetings are held annually to assess user needs, evaluate the present collection, discuss budget considerations, plan for…

Based on analyses of 91 documents on fringe benefits received from member libraries of the Association of Research Libraries (ARL) in 1978, a concise summary presents observations and statistics on sabbatical leaves, insurance, retirement, education and campus-related benefits, trends, and needs. It is concluded that pressures for improving fringe…

Program budgeting, a method founded in the systems approach, allows control, management, and planning in the library system, and avoids the more comprehensive analysis required by zero-based budgeting. By evaluation of the impacts of the work accomplished by the library staff, the budgeted amounts can be justified or adjusted in subsequent years.…

This report on the results of a new program to systematically examine and strengthen the role of the library in the college's instructional process is organized into three main sections: situational analysis, needs assessment, and action planning. The first section discusses current developments in higher education, including economic trends,…

These four papers presented at the Polytechnic of Central London School of Management focus on the management of technical innovation in libraries as it affects decision making, library organization, non-systems staff, and interlibrary cooperation. Procedures for implementing automation in a library are outlined: a system analysis and costing of…

Prepared for the library and the library board, this policy manual governs the operations of the library and its relationships with other libraries and the community. The library, the board, and the position of City Librarian are established in law by the Eugene city code. The manual opens with a short history of the library and a statement of the…

Reports on survey studying the human-machine interface in Canadian university, public, and special libraries. Highlights include position category and educational background of 118 participants, participants' feelings toward automation, physical effects of automation, diffusion in decision making, interpersonal communication, future trends,…

A survey of Association of Research Libraries library members studied their use of temporary librarians, paraprofessionals, and clerical workers. This report of the findings covers advantages and disadvantages of temporary help, extent of their use, and wages and benefits. Recommendations for hiring, training, and evaluation of temporary staff are…

This revision of Standards for College Libraries, which was prepared by Association of College and Research Libraries' Ad Hoc College Library Standards Committee, includes an introduction to standards; objectives; collections (print, audiovisual, resource sharing, determination of grade); organization of materials; staff; service; facilities;…