Discusses the history of the reference reform movement that began with an article that described what was wrong with reference. Highlights include the use of technology; remote access; tiered service; appointment-based reference service; alternative staffing patterns; and providing adequate resources to enhance reference service. (LRW)

In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven…

This report summarizes activities at the Library of Michigan in 1994. Featuring numerous photographs and capsule narratives about the year's activities, it tabulates fundraising efforts, grant monies, equipment purchases, service innovations, and attendance at special events or continuing education sessions. Topics include boards and management,…

A survey of synagogues in upstate New York was conducted to determine the success of their libraries despite minimal professional input. The areas of circulation, collection growth, staffing, hours of operation and cataloging practices were evaluated as indicators of success. Results showed that synagogue libraries are meeting the needs of their…

Describes the use of docents at the Denver Public Library and explains how to develop a successful volunteer docent program. Discusses their educational background; duties, including training patrons in computer use; cooperation of and acceptance by the professional staff; administrative support; and improved customer service. (LRW)

Discusses challenges to bookmobile and public library service. Topics include needed flexibility of the library organization and employees, redefining existing services in light of emerging competition for funds and customers, direct competitors, and library services aligning with mission. (LRW)

Discusses problems that adolescents deal with and examines the prejudices and lack of services that adolescents encounter in public libraries, including a lack of specialized staff, no separate space, no outreach programs, and disproportionate budget allocations. Emphasizes the need that adolescents have for adult relationships that public…

Discusses the use that homeschoolers make of public libraries and offers suggestion for library services that target homeschoolers. Highlights include having a staff contact person; a homeschooling notebook for the reference desk; pamphlet files for homeschooling curriculum catalogs; a brochure of library services; and orientation programs. (LRW)

The dual nature of staffing in the education library, just as in most academic libraries, often constitutes a major source of management problems. The blurring and shifting of tasks for professionals and paraprofessionals, and budgetary constraints do not help the situation. Professionals and paraprofessionals must work in concert and in harmony,…

Storytime programs for young children are ritual events in the everyday life of the public library. This article analyzes data from two such programs to identify and analyze the work carried out by program leaders, their adult and child participants, and other social actors in other settings (e.g., library CEOs) in order to enable the program to…

As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and…

The non-standard practice at Cowles Library at Drake University has been to display electronic journals and some print journals in the Knowledge Base while simultaneously listing print journals and some electronic journals in the online public access catalog (OPAC). The result was a system that made it difficult for patrons to determine our…

This publication contains information from 20 state depository library programs. Reports from the Center for Research Libraries (Chicago) and the Library of Congress, which are officially designated as depositories by some states, are included for the first time. Reports provide information about: (1) name and address of reporting agency; (2)…

A task force was charged with developing a revised set of guidelines for public library service to children in Vermont. Together with the results of a survey of Vermont public libraries, the help of recommendations from other states, and the expertise of individual libraries, the task force drew up a number of guidelines. In the first section the…

FROM THE 222 RESPONSES TO THIS SURVEY ON LIBRARY STAFFING NEEDS AND ON THE PREPARATION OF LIBRARY PERSONNEL, IT WAS FOUND THAT SMALL PUBLIC INSTITUTIONS HAVE THE GREATEST NEED FOR ADDITIONAL STAFF AND THAT JUNIOR COLLEGE POSITIONS ARE GENERALLY CONSIDERED DESIRABLE. THE TERMS PROFESSIONAL LIBRARIAN, SEMI-PROFESSIONAL LIBRARIAN, TECHNICIAN, AND…