In this new, expanded edition step-by-step guidelines are provided for customizing a staff development program that is both proactive and goal-oriented. Drawing on the advice of 37 top experts with a variety of skill sets, this book presents information on how to assess a library's needs and set training goals, budget appropriately, develop a set…

This updated edition covers all aspects of library technical services--from acquisitions to managing the cataloging department--with new emphasis on automation as it affects technical services work and those skills that can be developed through work experience or classroom instruction. Part One, General Background, consists of four chapters that…

Two dominant motivational theories are reviewed--valence-instrumentality-expectancy theory and reinforcement theory--and discussed in terms of management, motivation of professional staff, rewards for achievement, and needs consistent with both theories (affiliation, power, achievement, competence). A 17-item annotated list of references is…

Explains benchmarking, a total quality management tool used to measure and compare the work processes in a library with those in other libraries to increase library performance. Topics include the main groups of upper management, clients, and staff; critical success factors for each group; and benefits of benchmarking. (Author/LRW)

Fourteen articles address issues related to library personnel administration in an automated environment, such as education for automation, salaries, impact of technology, expert systems, core competencies, administrative issues, technology services, job satisfaction, and performance appraisal. A selected annotated bibliography is included. (MES)

Six articles discuss the need for improved training of library personnel and strategies for attaining this goal. Areas discussed include training objectives, training methods, the role of library education, staff development at Indiana State University, the role of library management, and the creation of effective training methods. (CLB)

Highlights events of the Library Administration and Management Association 1988 conference, including presentation of awards and programs on: (1) transfer of training; (2) hiring; (3) mentoring; (4) acquisitions automation; (5) library building consultation; and (6) managing shared systems. (MES)

Examines liability issues for academic libraries=FE student workers. Discussion includes staff training; hiring practices; supervision; negligence; emergency procedures; the use of reasonable care; and knowledge of library rules. Specific nonlibrary liability cases are cited as examples of the importance of employee screening, training, and danger…

Discusses emergency plans for dealing with disasters in information centers and describes four information centers' responses to various disasters. Topics addressed include authority and leadership; money and insurance; information resources, including computers and software; alternate locations and forms of communication; and testing. A list of…

Discusses the use of employee opinion surveys in libraries to assess the organizational climate. Topics addressed include identifying employee attitudes and levels of satisfaction; administrative commitment; the use of outside consultants; types of questionnaires; the necessity for confidentiality; analyzing the survey data; and feedback to…

Presents the principles of effective supervision of library employees from practical, rather than theoretical framework. The topics covered are directed to library school students and new library professionals and include supervisory expectations, respect, delegation, communication, praise and criticism, accessibility, loyalty and support,…

Outlines an approach to budgeting in the research library. The following priorities are addressed: an adequate student labor force; adequate support staff; professional staff; education, training, and professional involvement; physical facilities and equipment; and the access--rather than collection development--budget. (EA)

Suggests that the main reason for the presumed surplus of librarians is that these professionals refuse to defend, let alone expand, their territorial boundaries from "experts" who decide results independently of library staffs and budgets. Argues that librarians should provide better service, rather than encouraging self-service and that certain…

Describes four library retreats held by the Bowling Green State University library staff from 1995 to 1998. The retreats reflect changes in library work and management theory that have occurred. The importance of technology to library work is recognized, but there is also a growing realization of the importance of developing a flexible staff…

Addresses the problems of how theft in libraries and archives is discovered, the proper aims of any recovery plan, actions that must included in the recovery plan, and the impact of a theft and recovery effort on the department. Offers concrete solutions vital to any recovery effort. (AEF)