Summarizes the development of a library staffing formula for Virginia academic libraries that meets resources constraints and accepted library standards. References are provided. (RAA)

Describes the new library at the University of Arizona that is part of the Integrated Learning Center, a comprehensive learning environment focusing on undergraduate students. Topics include access to computers; support staff; and a management model to meet the needs of a new library organizational structure that puts the user at the top. (LRW)

Provides guidelines for library administrators for the dismissal of employees, including: the importance of evaluation in hiring, clear personnel policies; routine performance appraisal, provisions for improvement, documentation, planning the dismissal and termination conference, legal ramifications, severance pay, and counseling. (JKP)

Presents objectives developed by a subcommittee of the American Library Association to be used as a guide for the development of new training and continuing education programs for interlibrary loan personnel. Five main areas of interlibrary loan practice are addressed: (1) codes, (2) borrowing procedures, (3) lending procedures, (4) copyright, and…

Discusses communication theory and practice for public library administrators. The purposes and necessity of information are examined, the attitudes and awareness of administrators and staff are discussed, obstacles to internal communication are described, and how to conduct a communications audit to appraise an existing communication system is…

Discusses the use of total quality management (TQM) principles in libraries. Topics addressed include commitment from the library director; strategic planning; training needs for library staff; the identification and selection of targeted areas that would benefit from TQM; quality improvement teams; analysis; proposed solutions; and evaluation…

Reports results of a survey of large public libraries on incidents of muscular-skeletal injuries associated with use of computer keyboards in libraries. Personnel policies and practices that can minimize injuries are outlined. Sidebars describe the importance of adjustable workstations, steps that employees can take to minimize injuries, and…

Describes the possible roles of an automation librarian working with microcomputer-based applications. Topics discussed include developing original applications; troubleshooting; software evaluation; hardware and software monitoring, maintenance, and upgrading; data protection; staff training; system documentation; negotiation and communication;…

Considers how libraries can build and manage a work force that is sensitive to and mirrors the increasingly diverse population they serve. Defines diversity; describes the experiences of the city of San Diego (California) in developing its "Diversity Commitment" and the involvement of the public library in the program; and provides…

Discusses the use of volunteers in school libraries. Topics include possible functions of volunteers, including the area of technology; interviewing potential volunteers; training needs and suggestions; effective supervision; and recognition of good work. (LRW)

Presents a case study that describes how the Fairfax County Public (VA) has reinvented itself as a public service corporation by developing a public-private model for fund development using a top managerial committee. Discusses volunteer programs, partnerships with local utility companies, and staff training in managing patron problem behavior.…

Discussion of transaction log analysis at academic libraries focuses on its use for managerial purposes, specifically personnel scheduling at the reference desk. Describes a study that examined data from two academic libraries and data from one of the libraries that had been collected 10 years ago. (LRW)

Four contributors to this column, including two administrators, a support staff member, and an educator responsible for training technical assistants, discuss training and recognition programs for support staff, with particular emphasis on empowerment strategies that have proven effective. (AEF)

Suggests that credibility and communication are keys to expanding library funding and that library leaders must be aggressive in forging connections both within their institutions and among their communities. Discusses fiscal responsibility and upper administration, finances and staff, and development work. (Author/LRW)

Librarians like to say their libraries are the heart of their communities, and in Cynthia Fuerst's case, it is a fact. For the Kankakee Public Library, this took long, hard effort by an inspired library director, the mayor, and a developer who wanted to revive business in an economically devastated downtown. When Fuerst became the library's…