Not so long ago the library at the high school in the author's semirural community was perking along every day with the help of one energetic and dedicated library clerk, a few student staffers, and the author, the professional school librarian. About 700 students, and 50 teachers and paraprofessionals access the library on a regular basis. They…

Replicated across the globe, the Learning 2.0 programme--also known as "23 Things"--has been touted as a means to not only educate staff about emerging social and mobile technologies but as a means of moving the participating library forward as a learning organisation. This paper explores the results of a multi-faceted research project…

This paper describes the process whereby a university library investigated the value of its subject guides to its users. A literature review and surveys of library staff, library users and other libraries were carried out. Existing library subject guides and those of other higher education libraries were evaluated. The project team reported…

It has become widely recognised across the academic and research libraries sector that special collections and archives play a key role in differentiating each institution from its peers. In recognition of this, Research Libraries UK (RLUK) established the workstrand "Unique and Distinctive Collections" (UDC) in support of its strategic…

There is no doubt among the staff and managers at North Carolina State University (NCSU) Libraries, Raleigh, that advanced library technician Tina Adams deserves to be the winner of the "Library Journal's "Paraprofessional of the Year Award for 2009." "Certainly this library has never seen anyone like her before, not in my nine…

The purpose of this study was to measure the degree to which academic libraries or library staff members throughout the United States adhere to the Guidelines for Virtual Reference Services provided by the Reference & User Services Association (RUSA). The results of the study were analyzed to identify specific areas where improvement is needed…

This document presents results of the 2008-2009 Association of Research Libraries (ARL) Law Library Statistics Questionnaire. Out of 114 ARL university libraries, 72 responded to this survey. Law libraries reported median values of 355,922 volumes held and 7,274 gross volumes added. Also, these libraries employed the full-time equivalent of 2,057…

The Public Libraries Survey (PLS) is a voluntary survey conducted annually by the Institute of Museum and Library Services (IMLS). IMLS collects these data under the mandate in the Museum and Library Services Act of 2003 as stated in SEC. 210. The U.S. Census Bureau is the data collection agent for IMLS. The fiscal year (FY) 2009 survey is the…

Frederick Winslow Taylor (1856-1915) was an efficiency expert whose concerns were less about avoiding worker fatigue and more about increasing profit margins by any means necessary. Taylor was devoted to finding the One Best Way to carry out a task and then training workers to do that task unvaryingly; attempts by employees to improve their own…

Organization of electronic resources workflow is critical in the increasingly complicated and complex world of library management. A simple organizational tool that can be readily applied to electronic resources management (ERM) is the use of checklists. Based on the principles discussed in The Checklist Manifesto: How to Get Things Right, the…

Over the past few years, access to quality and meaningful training opportunities has become more challenging. Library training coordinators across the United States express the same frustration of trying to fill classes with staff members from library branches that often cannot spare a team member for training. In this article, the author, who is…

The author's first school librarian position was in her hometown elementary school where she had been a library aide in the fifth grade. The principal spelled out the problems with the situation she would be entering--the school library was the least favorite of the resources, many policies and procedures were antiquated, and the collection needed…

The days when marketing was thought to be posters and fliers is over. In today's world, marketing is at the core of every transaction, from checkout and customer interaction to story times and buildings themselves. A brand is a promise one makes to his or her customer, and a promise that is unified, consistent, and believable can help ensure that…

The state of Virginia is in danger of cutting library resources to meet the state's Standards of Quality (SOQs), which assigns a minimum requirement for staffing a library. There is no greater time to advocate for school libraries. The author argues that now, more than ever, is the time to continue advocacy efforts to provide quality staffing for…

The informatics moment is the moment when a person seeks help in using some digital technology that is new to him or her. This article examines the informatics moment in people's everyday lives as they sought help at a branch public library. Four types of literacy were involved: basic literacy (reading and writing), computer literacy (use of a…