This paper reports on a study conducted to determine if staffing changes were necessary at the information desk at the main branch of the Cleveland Heights-University Heights Public Library (Ohio). Questions addressed included: (1) What times are busiest in the library? (2) Should there be changes in staffing the reference desk that could lead to…

Discusses building self-esteem and confidence of disabled students through school library programs, based on Australian case studies. Topics include validity and reliability of case studies; the influence of teacher attitudes on student attitudes toward the disabled; physical accessibility; information literacy; information technology use; and…