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American Library Association Video/Library Video Network, Towson, MD. – 1994
Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…
Descriptors: Empowerment, Innovation, Library Administration, Library Cooperation
Lubans, John – Library Administration and Management, 1996
Explain's Duke University Library's change from a hierarchical management structure to one of self-managing teams developed within a total quality management (TQM) framework. Emphasizes the personal views and experiences of a manager responsible for implementing and guiding the process of change. (JKP)
Descriptors: Library Administration, Library Development, Library Personnel, Library Planning
