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Direct linkHarrington, Sarah; Lewis, Nancy; Brown, Nicole E. – Public Services Quarterly, 2021
How can we best train student employees for public service roles? At UC Berkeley, as in many academic libraries, a student employee is the first person that a user will see when entering the library; they are the "face of the library." A positive interaction will set a positive tone for the user's library experience, while a negative…
Descriptors: Public Service, Academic Libraries, Student Employment, Library Education
