This qualitative study explored cultural competence in two academic libraries at a major public research university in the Midwestern United States. Interviews with academic librarians, library administrators, and library staff examined the ways in which they conceptualize diversity and how these perceptions impact their daily practices. Findings…

The rapidly evolving landscape of higher education demands not only changes in teaching approaches but also organizational transformation. This paper explores the potential of problem-based learning (PBL) as a lever for organizational change, particularly within higher education institutions. Based on a comprehensive organizational development…

In the past, Southern California's library access services professionals in higher education had to travel across the country for professional development and networking opportunities, but this is no longer the case. Now, through California Library Access Services South (CLASS), Southern California's Access Services professionals can network,…

This case study discusses the implementation of formal organizational learning activities at the Richard G. Trefry Library, which serves the American Public University System, an accredited, for-profit, asynchronous institution of higher education. Discussed are the challenges and solutions throughout the implementation processes along with the…

In 2016, Access Services staff attended a professional development course on process improvement offered at Kennesaw State University. Process improvement initiatives have been credited with devising more effective, streamlined practices by identifying and eliminating non-value-added work. The Head of Access Services adapted content from the…

This is the first qualitative phenomenological study to investigate the state of leadership in Saudi libraries. Data were collected through in-depth interviews with 14 library leaders or section heads in the Kingdom of Saudi Arabia. Library leadership was found to be strongly associated with management skills, visionary thinking, teamwork, and…

How do you effectively train and assess student staff in a learning commons environment? How do you foster a student-led approach while maintaining accurate and high-level service? How do you create an environment where student staff are engaged and motivated to succeed? Peer-to-peer service models are fundamental to many learning commons…

Since the late 1970s, the access services librarian or equivalent position has become commonplace in academic libraries, and degreed professionals have been sought for these positions since the beginning. In 2009, David McCaslin, California Institute of Technology, examined the place of access services in American Library Association-accredited…

This study explores the library instructional programming and resources of high school library media centers in western Montana with the intent of documenting and understanding both the services provided to and the experiences of first-year college students at the University of Montana. Results from the survey (n = 22) and site visits (n = 10)…

The Association of College and Research Libraries (ACRL) commissioned Research USA, Inc., to conduct a survey of 468 of their individual members in order to find out more about them, their libraries, and their involvement with ACRL. Some of the specific areas studied in the survey include: (1) the type and place of their employment; (2) their…

Recommends that library managers make inexpensive but enlightened changes in administrative policies and work environment to encourage professional development of permanent staff. References are listed. (RAA)

This paper focuses on issues related to library personnel in the British academic library. A background discussion on staff salaries, decreases in funding and increases in availability of information in more electronic formats, and the print culture and the electronic library leads to a statement of the need for increased information technology…

This paper reports on a leadership institute for library staff at Stanford University (California) and the California State Library that had the goal of elevating the quality of services libraries and related bodies provide to information users in the 21st century through development of library leaders and managers and by increasing the…

Report of a survey that addresses the need to identify elements that retard or enhance incorporation of technology into academic library work routines. Questions related to supervisor impact; training; time/staff; communications; physical resources; and personal interest/experience. Suggestions for improvement include better communications,…

Considers the successes and failures of academic library responses to multiculturalism and suggests steps that are needed to improve their responses. Topics discussed include recruitment of professional and support staff, changing the composition of management, the role of the library director, developing internships and mentoring, marketing the…