Proposes use of quality circles (QCs)--groups of employees who meet to learn and apply techniques for solving problems affecting work or workplace--to involve library employees in decision-making process and improve morale and product/service quality. Basic philosophy, establishment of QC, and QC techniques are noted. Twelve references are…

Describes the possible roles of an automation librarian working with microcomputer-based applications. Topics discussed include developing original applications; troubleshooting; software evaluation; hardware and software monitoring, maintenance, and upgrading; data protection; staff training; system documentation; negotiation and communication;…

Discusses cultural changes and the meaning of their relationship to medical libraries. Three possible strategies aimed toward creating environment where innovation and risk-taking are encouraged are discussed: create integrative organizational environment; assemble staffs whose collective competencies span necessary roles in innovation process;…

Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also…

Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces…

Intellectual freedom is a concept fundamental to all libraries. It enables library customers to access a wide variety of materials in numerous formats, and is a concept dear to the hearts and minds of a democratic society. Libraries are often challenged by individuals and groups concerned about the availability of certain materials. The first part…