The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating…

Discussion of care and planning given to the implementation of an automated library system highlights informing the staff in the early stages, project management, involvement of the entire staff, the control log, time and money, where and when to go online, and implementation consultants. (EJS)

This 48-item annotated bibliography includes recent, substantive materials on automated circulation systems of all types (batch, online, in-house, commercially packaged) with emphasis on online turnkey systems. Items are categorized into five general sections: general overviews, vendor-specific information, case studies, patron acceptance and…

A project was conducted from 1980 to 1982 to determine the costs and benefits of OCLC use in 29 small and medium-sized member libraries of the Illinois Valley Library System (IVLS). Academic, school, public, and special libraries participated in the project. Based on written attitude surveys of and interviews with library directors, staff,…

This report summarizes research undertaken at the Sterling C. Evans Library, Texas A & M University to assess the impact that end user information retrieval systems may have on library staff and users. Two systems, BRS/After Dark and Search Helper, were made available in the library for end user searching at no cost. A total of 260 users…

This essay discussing effects of automation on library personnel and library services notes civil service structures; failures in personnel administration; rigidity in library service; access to information by "temporary" language; evaluative, judgmental analysis of the book, data, or journal; dangers of centralized decision-making and…

Quality in library technical services is explored in light of changes produced by automation. Highlights include a definition of quality; new opportunities and shifting priorities; cataloging (fullness of records, heading consistency, accountability, local standards, automated checking); need for new skills (management, staff); and boons of…

Describes experience of Boulder Public Library, where management and support personnel established pre-experiment baseline data for comparison with quantitative and qualitative results of experiment to determine the impact of telecommuting (work-at-home) on worker productivity. Background, methodology, equipment enhancements, and data analysis are…

Discusses the effective use of stack space through weeding, storage, microfilm, and selection; study space based on student population; and service space by reorganization of staff, collections, and study space. Three references are noted. (CHC)

This study evolved from a survey of all academic libraries in Georgia, designed to identify current online activities in the state's academic libraries, and to predict future directions and trends. The information was gathered to provide a pool of data for comparison, planning, management, and administration of online services, and to serve as a…

Describes reorganization of monographic processing at Iowa State University Library Technical Services for effective use of online cataloging system (OCLC). Combination of pre-order bibliographic searching with later copy cataloging, post-receipt examination of materials, hit rates and type of records used, productivity and processing speed, and…

Current trends in public library reference service include use of online systems; budget constraints in public sector; increased service; use, training, and supervision of paraprofessionals; centralized organization of reference service; participation in management of reference services; and more realistic attempts at measurement and evaluation of…

These four papers presented at the Polytechnic of Central London School of Management focus on the management of technical innovation in libraries as it affects decision making, library organization, non-systems staff, and interlibrary cooperation. Procedures for implementing automation in a library are outlined: a system analysis and costing of…

This report presents current and potential library applications of new technologies, issues surrounding their introduction into public libraries, and activities suggested for use during the introduction procedure. A brief appraisal of the public library's role in the information transfer process precedes a review of library automation in…

This staffing survey of 34 Geac minicomputer-based circulation system installations (public, academic, state, and special libraries, library consortia) was designed to identify the variables which affect staffing needs. Discussion covers differences in responses, types of staff positions, core and ancillary job duties, application training,…