Technological innovations have transformed all areas of community college libraries. Automated library systems, office software, and Internet access have altered work processes for library personnel and have changed research methodologies for students and faculty. The purpose of this bounded multiple case study was to explore how the adoption of…

University of Oklahoma Libraries conducted a cost study of circulation service-desk operations. Using percentages of staff time occupied in particular tasks, pay rates, indirect costs, and overhead, total costs were computed on task-by-task basis. Information served as basis for reorganization of work assignments and revision of staff scheduling.…