The evolving role of academic libraries in fostering sustainable communities, particularly through climate change literacy, has gained prominence recently. A questionnaire study with 203 academic library staff in Jordan highlighted these libraries' significant role in advancing Sustainable Development Goals (SDGs). The findings underline libraries…

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Prepared as the South Carolina long range program outline required by PL 95-123, the Library Services and Construction Act (LSCA), this statement of objectives, policies, and programs undertaken in South Carolina for the improvement of library service is the third supplement to the South Carolina Program for Library Development, 1978-1983.…

The results of 5 years of study and preparation, these objectives and standards for Pharmacy Library Service and the accompanying planning guide are designed to provide pharmacy college librarians with the tools necessary to plan and evaluate their library services. The objectives and standards which were developed from those published for special…

Prepared as an outline of the long range South Carolina library development program required by the Library Services and Construction Act (LSCA), this document describes: (1) the library public, with emphasis on disadvantaged, blind, physically handicapped, elderly, and institutionalized persons as well as persons with limited English speaking…

Prepared as an outline of the long-range South Carolina library development program required by the Library Services and Construction Act (LSCA), this document describes: (1) the library public, with emphasis on disadvantaged, blind, physically handicapped, elderly, and institutionalized persons, as well as persons with limited English speaking…

Prepared as an outline of the long-range South Carolina Library development program required by the Library Services and Construction Act (LSCA), this document describes: (1) the library public, with emphasis on the disadvantaged, illiterate, blind and physically handicapped, persons with limited English speaking ability, the elderly, and the…

Prepared as an outline of the long-range South Carolina Library development program required by the Library Services and Construction Act (LSCA), this document describes: (1) the library public, with emphasis on the disadvantaged, illiterate, blind and physically handicapped, persons with limited English speaking ability, the elderly, and the…

Prepared as an outline of the long range South Carolina library development program required by the Library Services and Construction Act (LSCA), this document describes: (1) the library public, with emphasis on disadvantaged, blind, physically handicapped, elderly, and institutionalized persons as well as persons with limited English speaking…

Nine Canadian health libraries participated in a pilot test of the Benchmarking Tool Kit between January and April, 1998. Although the Tool Kit was designed specifically for health libraries, the content and approach are useful to other types of libraries as well. Used to its full potential, benchmarking can provide a common measuring stick to…

Discusses problems and opportunities encountered in implementing staff exchange programs among reference departments of a multibranch academic library, based on experiences at the University of New Mexico. Highlights include communication; collaboration; uniformity of service; implementation criteria; goals; training; workloads and scheduling; and…

Designed to help library media personnel analyze their local programs to identify strengths and weaknesses and then to progress toward specific goals, these recommended standards address all aspects of library media service within Illinois schools. Standards are included for three phases of development representing increasing growth and…

Designed to be used in conjunction with the Defined Minimum Program for South Carolina School Districts, these guidelines were developed as part of an effort to evaluate the statewide media program and make recommendations for improvement. Guidelines are presented for the following aspects of the school media program: (1) goals for the media…

Created in response to requests from library science faculty for a student edition with a focus on the planning and policy issues germane to all academic libraries, this new text is a revised and abridged version of the fifth edition of "Lyle's Administration of the College Library (1992). The ten chapters of this edition include six chapters from…

This document constitutes the report of the activities of Memphis State University (MSU) Libraries Ad Hoc In-Service Training Committee, which was established in May 1991 to plan an entire day of training sessions for all staff in an effort to improve the quality of service given to the users of the library system. The report begins with a brief…