This column contains information on how students in graduate library and information science programs participate in a forum to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to state their visions for the profession, or to tell of research that is…

Special-subject libraries can be particularly intimidating for casual and seasoned patrons alike. Music libraries, with their variety of materials, formats, and vocabularies, can present particular challenges for the user. With this proposal for a model of service delivery, as well as many tips gained through experience working the front-of-house…

This bibliographic essay discusses a variety of items from the literature on the evaluation of reference services and reference personnel. A model for the evaluation process is presented on which the literature review is based. (Contains 48 references.) (LRW)

This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…

Discussions of goal, process, and structure approaches for measuring library service effectiveness are reviewed and a scheme integrating these approaches is presented. Preferred ways of reviewing library effectiveness are identified for four major constituencies: staff, directors, users, and societal groups such as funding agencies. A discussion…

Discussion of faculty status for academic librarians focuses on the reasons for and the impact of recent library school closings. Topics addressed include professional identity; the service functions of librarians versus teaching, research, and publication requirements of traditional tenure; accountability to the larger institution; and staffing…

The identification and description of the personnel components of a library and their interrelations are used to construct an input-output model similar to those used to analyze the interdependence among sectors in an economy. This model makes it possible to forecast personnel requirements resulting from changes in demands for library services.…

Discusses digital reference services, also known as virtual reference, chat reference, or online reference, based on a round table discussion at the 2002 American Library Association annual conference in Atlanta. Topics include numbers and marketing; sustainability; competition and models; evaluation methods; outsourcing; staffing and training;…

The support of electronic services requires special skills and in many cases more, not fewer, staff hours. Each library must develop individual solutions to this dilemma, but many will find useful a model that incorporates three basic elements: utilization of experienced librarians, targeted recruiting of entry-level librarians and creative…

Examines advantages and disadvantages of the traditional model of undifferentiated service versus an alternative model of differentiated services, which includes directions and general information; technical assistance, "information lookup" for the client, research consultation, and library instruction. Suggests each service should fit…

This compilation presents drafts and plans of staff development programs designed by participants of the Institute for Training in Staff Development for 21 western libraries. To provide a context for examination of the models, an overview outlines the necessary components for a successful staff development program. Section I considers staff…

Discusses the need for staff development programs dealing with library service to students with disabilities based on a study of Australian school libraries. Concludes that there is a need for library-specific staff development programs that cover policy formulation, collection development, and adaptive technology, and suggests a model for staff…

Describes changes in services of the United Technologies Corporation Information Network from a traditional library system to a virtual system of World Wide Web sites, a document-delivery unit, telephone and e-mail reference, and desktop technical support to provide remote access. Staff time, security, and licensing issues are addressed.…

Presents ideas developed by library school students at Emporia State University for planning and implementing a library orientation to meet the information needs of academic support personnel. Library services, information materials, and library personnel are considered; and two methods for evaluating the success of the orientation program are…

Undertaken for a doctoral dissertation, this research project on reference services tested a model of major variables that influence academic library reference service outcomes. The study focused on reference librarians who serve in boundary spanning roles, i.e., positions where interchange with the organization's external environment is central…