Presents the concept of building an effectiveness pyramid to align and utilize all major aspects of a library's organization to support and improve the effectiveness of the library. Describes the three levels of the pyramid and how they relate to library effectiveness: the individual; enabling skills and tools; and organizational structure and…

The 133rd meeting of the Association of Research Libraries (ARL) focused on strategies for confronting critical challenges associated with the digital era and for fostering understanding from university leaders and supporters regarding the resources needed to perform successfully in this print plus digital environment. Program Session I,…

Describes how to develop a cost- and time-efficient parish library. Discusses ongoing promotion of the library; leadership; costs; staffing; shelving and classification systems; location; nonprint media; library policy; and ways to increase visibility. (AEF)

This book is designed to provide the information needed to start a new agricultural library. The guide covers a wide range of topics including information sources, acquisitions procedures, and public relations. It provides addresses of publishers and information sources; a list of common abbreviations; a ground plan for a library; and information…

Describes the Danville Public Library's (Illinois) planning and implementation of a groundbreaking ceremony and provides guidelines for the process. Highlights include early planning, the planning staff, publicity, videotaping, selecting a convenient time, decorations, invitations, knowing individual responsibilities, commemorative items, and a…

This report presents the Library of Michigan's (LM) long term plan for the period of March, 1997 to September, 1999. The external and internal initiatives of the Board of Trustees are first highlighted. Then, following the Library of Michigan vision statement, four topics are discussed. These each include an outline of the objective and the…

In accordance with a long range plan for libraries in Colorado, a committee was appointed to develop the first standards for basic library service in Colorado public libraries. Libraries and their boards may use this document as a workbook for assessing their library and its services, as well as a document to assist in planning for the library's…

In the effort to reduce costs, improve productivity, enhance quality of services, and improve turnaround time for ordering, receiving, and cataloging new materials, libraries are increasingly turning to outsourcing as a strategic management tool to help them maximize use of their fiscal and human resources. This guide covers all aspects of…

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

Discusses chief factors that contributed to the rebirth of Chicago's central public library and its branch libraries: (1) a politically connected commissioner, (2) better funding, and (3) a central library. Highlights include a review of the library's administrative management styles, staff training techniques, past and current facilities,…

Examines how library managers can work with staff to make change initiatives more successful, based on cooperative planning experiences at Duke University Library. Focuses on (1) what the worker wants; (2) barriers to workers getting what they want; (3) technology's liberating influence; and (4) recommendations/predictions. (AEF)

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

As new technologies, changing patron needs, and fluctuations in funding continue to affect libraries of all types and sizes, library administrators and managers realize the need to reevaluate the structure and staffing of their organizations. This book prescribes the steps for moving from traditional to renewed library, including planning,…

Considers the challenge of leading a research library that is between directors. Discusses issues involved in the transitional period of "acting" directorship. Outlines recommendations for acting directors: seek advice; negotiate well in the beginning; consider the staff; state an objective; build consensus; and consider cautiously the candidacy…

Discusses the state of outsourcing in American libraries. Highlights include objectives (to reduce cost, increase the quality of service, and achieve a better price/performance objective); operations that can be outsourced; pros and cons; changes in the way library personnel view their work; outsourcing in special, public, academic, and federal…