Noise in academic libraries has been a consistent concern of library staff and library users. This concern has intensified as libraries have emphasized their role in supporting student learning, including learning that occurs in a busy, collaborative environment. Studies of acceptable library noise levels have traditionally been conducted in areas…

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Examines liability issues for academic libraries=FE student workers. Discussion includes staff training; hiring practices; supervision; negligence; emergency procedures; the use of reasonable care; and knowledge of library rules. Specific nonlibrary liability cases are cited as examples of the importance of employee screening, training, and danger…

Designed to assist individual public libraries in the development of policies and procedures, these guidelines include examples and/or samples of points that should be considered and addressed in a policy manual. Following a brief introduction, the guide is divided into four sections, each of which contains a set of general policy statements…

There are many different approaches to the concept of "quality," which focus on both "what" defines the quality of a service and "who" defines quality. A study funded by the British Library (England) sought to define an approach to quality appropriate for the delivery and effective management of public library…

This survey was conducted to determine to what extent ARL (Association of Research Libraries) libraries permit food and drink to be consumed in library facilities, whether there has been a shift in recent times toward a liberalization of policy and practice, how restrictions are enforced, and whether there are particularly successful strategies…

In Canada's smallest province, Prince Edward Island (PEI), the "PEI School Library Policy" and its supporting documents have guided the development of school library programs since 1989. This study explores the impact that policy has had on school library programs in PEI. The "Survey of School Library Resource Centers" probed…

Designed to aid school districts to plan and develop library media programs and to evaluate existing programs in Oklahoma, these guidelines are organized along the four essential components of library media programs: facilities, materials and equipment, personnel, and services. The section on facilities explores the relationship of functions to…

Discusses the national curriculum in the United Kingdom and its impact on secondary school libraries. Highlights include the national curriculum and the management of schools and the responses of librarians, including management structures, library policy, communication strategies, library facilities and equipment, library collections, and staff…

The George A. Smathers Libraries of the University of Florida is currently undergoing a major renovation. Library West, the building that houses the humanities and social sciences collection, will be gutted and expanded. The collection will be moved to off-site storage and the staff will be relocated for a two-year period. The reality of these…

Very little has been written about Bible college libraries in the United States, even though they have been in existence since the early 1880s. This study presents the history of Cincinnati Bible College Library, tracing its development from its inception in 1928 over the years and showing how it has followed the mission statement of its parent…

This paper discusses some of the factors that lead to the success of a health information library, including: (1) the mission statement; (2) practical matters such as location, equipment, furniture, and layout; (3) considerations in writing the procedure and policy manual; (4) confidentiality; (5) staff and volunteer training; (6) sources of…

This document presents standards for Utah public libraries. The benefits of standards for public libraries and for the state library are listed, and responsibilities, benefits, and characteristics of three types of public libraries (i.e., volunteer, transitional, and certified public libraries) are summarized. Specific standards in the following…

A focus group study of 29 Queens College/CUNY (City University of New York) undergraduates, born and educated outside the United States, determined that most described needs related to course work rather than language or culture. Participants commented on library hours, physical surroundings, research tools, personnel, collections, and copy…

The periodic review and development of public library standards are undertaken by the Kansas State Library to best serve the public interest by insuring the quality of the state's public libraries. Standards are defined for the structure and governance of libraries. Service objectives and standards for automation and technology are defined.…