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Rogerson, Holly D. – Public Libraries, 2002
Describes the policies and procedures developed at the Vineland Public Library (New Jersey) for a program to lend laptop computers. Discusses laptops for in-library use and for home use; obstacles, including staffing ramifications and maintenance demands; checking for inappropriate Web sites left on the hard drive; and benefits for the users. (LRW)
Descriptors: Equipment Maintenance, Library Circulation, Library Personnel, Library Policy
Fontaine, Sue – Library Journal, 1981
Traces the events which led to the dismissal of a disclosure lawsuit brought by the Moral Majority against the Washington State Library and discusses the factors which made possible this successful defense of the privacy of library users. The library's policy statement on privacy of circulation records is included. (RAA)
Descriptors: Censorship, Confidential Records, Court Litigation, Films
Peer reviewed Peer reviewed
Sager, Don – Public Libraries, 2001
Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…
Descriptors: Access to Computers, Legal Responsibility, Library Circulation, Library Personnel
Plummer, Elizabeth L. – 1996
Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…
Descriptors: Academic Libraries, Higher Education, Improvement Programs, Inservice Education
Andronik, Catherine, Comp.; And Others – 1994
Articles from "Library Talk" and "The Book Report" on school library management about setting goals, long-range planning, and the day-to-day operation of a school library are collected in looseleaf notebook format for the convenience of the librarian. Each section begins with a general discussion of the topic, followed by selected articles.…
Descriptors: Budgeting, Elementary Secondary Education, Librarians, Library Administration
Idaho State Library, Boise. – 1994
The purpose of this guide is to help new librarians in Idaho get started at their jobs. It provides a basic overview of library administration, policy, procedure, activities, and services. The following topics are covered: library law; working with the board of trustees; formulating and writing policies and procedures; budgeting and finance;…
Descriptors: Instructional Materials, Librarians, Library Acquisition, Library Administration