Library employees face countless changes, big and small, in their workplaces every day: not only the COVID-19 pandemic but also such commonplace events as open positions, renovations, budget cuts, and new library systems. No single handbook can anticipate all the changing needs. This case study discusses how one particular library responded, in a…

Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within…

Introduction: This paper discusses an "information in context" design project at Auraria Library in Denver, Colorado which aims to collaboratively create organizational structures and communication systems with and for library employees. Method: This action research project is founded within shared leadership, informed learning and…

The purpose of this study was to disclose the claims of an impending shortage of librarians in academic libraries as it relates to Historically Black Colleges and Universities (HBCUs). The target population of this study was HBCU libraries that had a full-time equivalent enrollment of 3,000 students or more and that were accredited by the Southern…

This study was performed to analyze characteristics of a team-based organization introduced lately to many academic libraries in South Korea. The major areas of exploration included the introduction of the team approach, team empowerment, leadership of team leaders, open communication, and the director's commitment. The study used a survey design…

Suggests that credibility and communication are keys to expanding library funding and that library leaders must be aggressive in forging connections both within their institutions and among their communities. Discusses fiscal responsibility and upper administration, finances and staff, and development work. (Author/LRW)

Discusses emergency plans for dealing with disasters in information centers and describes four information centers' responses to various disasters. Topics addressed include authority and leadership; money and insurance; information resources, including computers and software; alternate locations and forms of communication; and testing. A list of…

Examines factors to be considered in the management of technological change in libraries and information services. The organizational climate for change is discussed, and factors to consider when developing a strategy for introducing a new product, service, or system are described, including leadership, goals, political processes, marketing, and…

This is a collection of six papers on critical issues in library management presented at the annual Allerton Park Conference (35th, October 24-26, 1993) sponsored by the University of Illinois at Urbana-Champaign, Graduate School of Library and Information Science. The first paper, "Learning about Leadership: What Works in Modern Organizations"…

This report documents the second phase of Yale University's Project Open Book, which explored the uses of digital technology for preservation of and access to deteriorating documents. Highlights include preconditions for project implementation; quality digital conversion; characteristics of source materials; digital document indexing; workflow…

The need for new standards has arisen in Florida public libraries as a result of the library profession's shift from quantitative, input-based standards to qualitative, output-based standards to measure library performance and excellence. The standards in this document were developed after over 100 participants identified subjects to be addressed…

This paper addresses the concept of the communication audit, i.e., a fact-finding analysis, interpretation, and reporting process that studies the communication philosophy, structure, flow, and practice of the organization. Reasons for doing a communication audit are identified: (1) to uncover information blockages and organizational hindrances;…

This study reports on the characteristics of selected public libraries into which adult literacy programs have become relatively integrated. The study addresses the following issues (1) the form of leadership in those libraries in which literacy programming has become integrated; (2) the organizational and staff support that promotes library…

Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and…

Discusses three major roles of the academic library reference department manager: managing reference personnel, including training, communication, performance evaluation, and conflict resolution; implementing new technologies, including assessment of users' needs; and leadership and planning for future changes, including strategic planning,…