The COVID-19 pandemic, which hit academic libraries in the United States during the spring semester of 2020, forced librarians and staff to redouble their efforts to reach out to users in light of newly enforced safety measures such as building closures, quarantine periods, enforced social distancing, etc. This article describes three…

This is an exploratory study investigating the use of social networking tools in academic libraries, examining the extent of their use, library staff's perceptions of their usefulness and challenges, and factors influencing decisions to use or not to use such tools. Invitations to participate in a web-based survey were sent to 140 university…

In their definitive new "Interlibrary Loan Practices Handbook", editors Weible and Janke clearly explain the complexities of getting materials from outside the library for patrons. This collection presents a complete view of the interlibrary loan (ILL) process, with contributions from all areas of the technical services community, providing: (1)…

The Public Libraries Survey (PLS) is a voluntary survey conducted annually by the Institute of Museum and Library Services (IMLS). IMLS collects these data under the mandate in the Museum and Library Services Act of 2003 as stated in SEC. 210. The U.S. Census Bureau is the data collection agent for IMLS. The fiscal year (FY) 2009 survey is the…

The best kind of learning is that which never ends--and a culture of training means that staff will be more flexible and responsive to new ideas and strategies, imperative in today's libraries. In this practical resource, leading workplace trainers Reed and Signorelli offer guidance on improving the effectiveness of training programs. Their book…

The purposes of the study were to explore the role of Canada's public libraries in developing the public's information literacy (IL) skills, to explore current IL training practices, and to explore the perspectives and IL experiences of individuals who visit public libraries to access the Internet. This article documents the second phase of a…

This report presents tabulations for the 2008 Academic Libraries Survey (ALS) conducted by the United States Department of Education's National Center for Education Statistics (NCES), within the Institute of Education Sciences. This First Look summarizes services, staff, collections, and expenditures of academic libraries in 2- and 4-year,…

The paper describes the introduction of Web 2.0 techniques and tools at the Yarra Plenty public library in Victoria, beginning with library staff. The author argues that as libraries move from Web 1.0 type delivery systems to the social networking world of Library 2.0 librarians need to deploy and make accessible these radically different systems,…

Describes the Department of Agriculture Economics and Statistics System at Cornell University (New York), which has made government agricultural statistics available free of charge via the Internet. Topics include value-added service provided by the library and incorporating electronic information into the depository library collection, including…

A decade after passage of the Government Printing Office Electronic Information Access Enhancement Act of 1993, a pilot study at the University of Arizona examined the impact of one selective depository library's decision to select, whenever possible, Web-based government information instead of tangible formats such as print and microfiche. The…

This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…

This book on digital reference services begins with an introduction entitled "The Foundations of Digital Reference" (R. David Lankes). Part 1, "The New Reference Culture: Traits and Trends," includes the following papers: "Why Reference Is about To Change Forever (but Not Completely)" (Joseph Janes);…

Living in the vast shadow cast by the spires of the Magic Kingdom presents special challenges for Orlando's Orange County Library System (OCLS), the most formidable of which is increasing its relatively small user base. The library additionally faces tension between the administration and staff, political strife on the board, and looming contract…

Highlights events of the 1997 conferences sponsored by the Wisconsin Library Association Support Staff Section. Discusses keynote presentations on attitudes of library personnel and the importance of working with change and presentations on the areas of diversity, communication, the Internet, and humor. (AEF)

Describes how the Rochester Public Library (Minnesota) managed public access to the Internet for both residents and non-resident patrons. Discusses user needs, staff involvement, system software, fees, and handicapped accessibility. (LRW)