Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Focusing on successful management of the school library media center (SLMC) as a system, this latest edition of an authoritative work addresses and integrates the many trends and developments of the past decade while maintaining the vision of the SLMC as the nerve center of the media system--a network of services oriented to the educational…

The main objectives of the institute program were to develop in the participants: (1) Knowledge about curriculum changes and emphases, and the impact of educational innovations on the library program, (2) An understanding of the broad field of learning resources that relate to an ever-changing curriculum. (3) Knowledge and skills concerned with…

Describes the development of a multicultural library media program based on experiences at a Virginia middle school. Highlights include the media center as a cultural and curricular resource; establishing philosophies and goals; reviewing current materials and establishing guidelines for new material selection; staff development; and an integrated…

A research project is being conducted to design, develop, test and evaluate instructional materials for on-the-job training of library personnel. The initial efforts are concentrated on the training requirements of scientific and technical libraries and involve development of three training course packages: technology in libraries, reference tools…

The ACCESS video tape series was designed as continuing education for librarians working in public libraries in rural areas of the Rocky Mountain and Plains states. Twelve documentary style and four panel shows were produced. A study guide supplemented the video material and included program outlines and further discussion suggestions. All tapes…

The Rural Library Training Project has been undertaken to design and implement a basic training curriculum for the staff of rural school and public libraries in Alberta, Canada. The first phase, Planning and Analysis, began on December 1, 1984, and this official report covers activities to April 1, 1985. Phase One addressed the nature of the…

The purpose of the Rural Library Training Project was to design, implement, and evaluate a basic training curriculum for the staff of rural libraries in Alberta, Canada. This Phase Four Summative Report describes project activities carried out from April 1, 1986 through June 30, 1987. These activities included the completion of the field test, the…

The needs for supplementary training of library personnel from increased demands on libraries for services, increased rates of personnel turnover, and a growing lag between personnel retraining practices and the rapidly changing requirements for personnel performance. The initial project covers (1) reference tools and procedures, (2) foreign and…

Prepared by a task force of Wisconsin educators, these guidelines are intended to be used by school board members, administrators, and curriculum leaders, including teachers, library media specialists, and other educators, to ensure that the school library media program is an integral part of their school's instructional program. Designed to…

This resource guide is designed to assist local schools in South Dakota to evaluate and improve their library media programs. The information provided is non-regulatory in nature (with the exception of information from the "Administrative Rules of South Dakota"), and represents a foundation for building a quality library media program.…

Discusses educational reform and examines the role of library media programs based on fictional scenarios, including centralization with public libraries; educational consultants; teacher-librarians and curriculum development; information literacy programs, including assessment techniques; and implications for library collections, automation,…

Seven articles discuss the competencies needed by library and information science school graduates. Surveys of needed competencies are compared, a model of the information activities of a research library of the future is proposed, staffing and educational requirements are discussed, and a need for new philosophies of user services is suggested.…

A task force on school library media issues was appointed in Wisconsin to describe the current program status in the state; identify those factors that are preventing the fulfillment of the library media program's mission--that every student in public elementary and secondary schools in Wisconsin has a right to a comprehensive program of library…

Discussion of the role of school library media centers (LMCs) in Wisconsin highlights the Final Report of the State Superintendent's Task Force on School Library Media Issues. Issues addressed include the media specialist as curriculum partner, education and staff development, programs and technology, facilities, collections and resources, and…