Describes building security procedures developed at the Hampton Public Library (Virginia) to deal with problem patrons. Highlights include need for the library monitor program; staffing patterns; monitor selection criteria; training procedures; library behavior guidelines; library policy statements; theft detection systems; and sample job…

A Problem Task Force from the Fairfax County Public Library worked with other county agencies such as the police and social services to redesign a "Problem Behavior Manual" and present a training module for staff to better prepare them to deal with socially ill patrons. (Author/AEF)