Discusses evaluation procedures for public libraries. Topics addressed include accountability; cooperation among libraries; economic factors; evaluation options, including the use of staff and/or consultants; problems uncovered; and factors to consider when deciding to keep or discard materials, including community needs, circulation statistics,…

Four articles address human factors in libraries, including (1) working with staff and users during library automation; (2) the concepts of diversity and multiculturalism when assessing reference staff and collections; (3) a mentoring program for librarians undergoing tenure review; and (4) patron privacy and the accountability of the reference…