Highlights events of the 1997 conferences sponsored by the Wisconsin Library Association Support Staff Section. Discusses keynote presentations on attitudes of library personnel and the importance of working with change and presentations on the areas of diversity, communication, the Internet, and humor. (AEF)

Discusses library personnel role-blurring driven by budget cuts, technology, and promotion requirements for professional staff. Notes that hard feelings must be overcome, the need for compensation must be acknowledged, and job descriptions rewritten. Concludes with a discussion on the importance of staff development. (AEF)

Addresses the new roles and responsibilities for public library support staff in the constantly changing environment of the digital age. Flexibility, initiative, ability to adapt to a changing environment, along with the technical knowledge and expertise are all important attributes of successful candidates for positions. (AEF)