The author is a library director whose job is to develop, organize, manage, and operate a repository for research and scholarship in the area of higher education governance. She works on both the physical and online collections. It was a big job for her even when she had an assistant. But when her assistant left, it was nearly impossible for her…

In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven…

Explains why libraries need to move beyond the limitations of their old technology when they move to new computer systems with wider boundaries. Describes how to change the work flow by focusing on time factors, including implementation; coordination for staff and departments; patience; reports; and improving public services. (LRW)

Discusses library consultants and offers a step-by-step plan for selecting a consultant who meets a library's specific needs. Topics include setting criteria and the type of consultant needed; turnaround time; Request for Proposal or Request for Qualifications; and building consensus between staff, management, and the consultant. (LRW)

Suggests guidelines to be followed by library administrators and managers to deal effectively with changes caused by the introduction of automation or technology projects within a library. The need for planning is emphasized, staff participation is stressed, adequate training and preparation are discussed, and financial planning is considered.…

Explains how a new systems administrator can make good first impressions, become familiar with the library, and take charge. Describes ways of working effectively with equipment and human resources, and outlines types of library staff personalities the systems librarian may encounter. Discusses organizing the data gathered into action plans. (AEF)

Discusses library planning that is needed when changing from one computer system to another. Topics discussed include change theory; the need for communication between library administration and staff and between the library and its users; phased implementation; training for library staff and for users; and the need for documentation. (seven…

Describes how the Rochester Public Library (Minnesota) managed public access to the Internet for both residents and non-resident patrons. Discusses user needs, staff involvement, system software, fees, and handicapped accessibility. (LRW)

Presents security procedures for protecting a library's computer system from potential threats by patrons or personnel, and describes how security can be breached. A sidebar identifies four areas of concern in security management: the hardware, the operating system, the network, and the user interface. A selected bibliography of sources on…

Reports on a postconference workshop on virtual libraries that was presented at the third annual Computers in Libraries Canada Conference. Highlights include networks; technological change; administrative issues, including organizational structure, staff training, strategic planning, and financial resources; a case study of the University of…