The rapid shift to online instruction at academic institutions due to the COVID-19 pandemic increased demand for streaming media resources offered by academic libraries. This shift prompted many academic libraries to employ new methods to provide access to streaming content. The authors sought to survey academic libraries with the purpose of…

Libraries at academic institutions have been involved in research data management services (RDMS) for more than ten years. Institutions have adapted their service models in response to funder, journal, and federal mandates that have consequently increased RDMS demand. However, institutions that hope to start or grow their services may have…

Student employees are often vital members of an academic library's workforce, though the extent to which they contribute to library geospatial services has not yet been explored in a systematic way. The present study was designed to address this gap through a survey of academic library professionals involved in employing students to provide…

This study surveyed librarians and staff at Association of Research Libraries (ARL) member institutions to determine who assembles social justice guides (that is, LibGuides), what motivated the creation of such guides, and how these guides are deployed. Additionally, the survey gauged employee perceptions of library and institutional responses to…

The provision of service to students with Special Educational Needs (SEN) at university libraries in the UK differs based on the types of positions that are being used to staff these programs. This study finds that although nondedicated staff tended to provide services that required fewer specialized skills, they seemed to place a higher priority…

The clock and calendar regulate many library activities, but the seasonal and temporal dimensions of libraries are largely unexplored. Intrigued by observations of colleagues' temporal attitudes and behavior, the authors drew on the work of sociologist Eviatar Zerubavel to investigate the perceptions of time, schedules, and urgency among…

An ethnographic research project undertaken by the libraries of the School of Arts and Humanities at the University of Cambridge sought to understand the impact of academic/library relationships in a devolved institutional structure. The results of the research provided clear evidence of the high regard in which academic engagement with libraries…

Performance appraisal of professional librarians in academic libraries is important because of the critical role these employees play. Professional librarians ensure that the library's resources and services are effective, relevant, and integrated within the parent institution. Performance appraisal and job feedback have been understudied in the…

Student employees fulfill an essential role at all academic libraries, but budget and staffing cuts have made student work even more imperative at small, public institutions. This article examines a reference service redesign at Adams State University through the lens of the student circulation employees. Student employee feedback was directly…

A multiple methods study was conducted over three academic terms during the 2015 fiscal year at Santa Clara University Library to assess the impact and value of overnight library hours. A survey was conducted after midnight during times the Library was open 24 hours, five days a week (24/5), the last two weeks of the quarter. The survey was…

Two research questions guided this study: (1) Is there a gap in customer service quality perception between librarians (service providers) and patrons (service beneficiaries)?; and (2) How do patrons perceive the relational service qualities of librarians who staff the reference desk? Quantitative results based on a Likert scale survey showed no…

Are services that were once intended to be exclusively available to the distance learning population now typically available for all users in a university community? This article seeks to investigate this question using two different methods. First, an unobtrusive study of 100 library Websites was conducted to determine whether these libraries…

How do you effectively train and assess student staff in a learning commons environment? How do you foster a student-led approach while maintaining accurate and high-level service? How do you create an environment where student staff are engaged and motivated to succeed? Peer-to-peer service models are fundamental to many learning commons…

The purpose of this article is to chronicle and discuss a unique research opportunity at LaGuardia Community College when Hurricane Sandy caused a week of class cancelations, including library instruction sessions for ENG101 students. Librarians took advantage of the natural sample, paired with randomly selected classes that had previously…

This report presents tabulations for the 2012 Academic Libraries Survey (ALS) conducted by the U.S. Department of Education's National Center for Education Statistics (NCES), within the Institute of Education Sciences. The 2012 ALS population included postsecondary institutions with all of the following: total library expenditures that exceed…