A complete guide to developing a library-wide preservation program, this book can help library staff to map out a system that is both preventative and curative. By decentralizing preservation activities and integrating them into ongoing library functions, libraries can preserve materials effectively, efficiently, and with buy-in from staff. The…

This manual is intended as a guide and a resource for staff and volunteers in small public libraries in Alaska. It is for libraries managed by local residents that have not had training in operating and managing a library. Some of the chapters may be useful to other types of libraries, such as a small school library or a church library. The guide…

This book is designed to provide the information needed to start a new agricultural library. The guide covers a wide range of topics including information sources, acquisitions procedures, and public relations. It provides addresses of publishers and information sources; a list of common abbreviations; a ground plan for a library; and information…

In this new, expanded edition step-by-step guidelines are provided for customizing a staff development program that is both proactive and goal-oriented. Drawing on the advice of 37 top experts with a variety of skill sets, this book presents information on how to assess a library's needs and set training goals, budget appropriately, develop a set…

Describes the Danville Public Library's (Illinois) planning and implementation of a groundbreaking ceremony and provides guidelines for the process. Highlights include early planning, the planning staff, publicity, videotaping, selecting a convenient time, decorations, invitations, knowing individual responsibilities, commemorative items, and a…

In accordance with a long range plan for libraries in Colorado, a committee was appointed to develop the first standards for basic library service in Colorado public libraries. Libraries and their boards may use this document as a workbook for assessing their library and its services, as well as a document to assist in planning for the library's…

In the effort to reduce costs, improve productivity, enhance quality of services, and improve turnaround time for ordering, receiving, and cataloging new materials, libraries are increasingly turning to outsourcing as a strategic management tool to help them maximize use of their fiscal and human resources. This guide covers all aspects of…

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

Working in a cooperative team environment across libraries and job classifications, librarians and support staff at the University of California at Irvine (UCI) have mounted several successful web projects, including two versions of the Libraries' home page, a virtual reference collection, and Science Library "ANTswer Machine." UCI's…

As new technologies, changing patron needs, and fluctuations in funding continue to affect libraries of all types and sizes, library administrators and managers realize the need to reevaluate the structure and staffing of their organizations. This book prescribes the steps for moving from traditional to renewed library, including planning,…

Defines cultural sensitivity and discusses the need for librarians to be culturally sensitive to ensure that libraries are instrumental in staff and patron success. Highlights include a presentation of culturally sensitive learning programs and guidelines; an examination of related issues and trends occurring at the University of Arizona Library.…

Focusing on successful management of the school library media center (SLMC) as a system, this latest edition of an authoritative work addresses and integrates the many trends and developments of the past decade while maintaining the vision of the SLMC as the nerve center of the media system--a network of services oriented to the educational…

Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

This Utah State Library Division Five Year Plan for the Library Services and Technology Act (LSTA) sets forth the principles, Division mission statement, needs, goals, evaluation plan, and programs for administering Utah's LSTA program from 2003-2007. Targets, programs and activities, and a schedule are presented for the following goals: (1)…