Describes an Edinburgh-based research project that is exploring issues related to reference work in digital libraries, the role of reference librarians with remote access users, library networking, and collaborative reference work. User experiences and librarian work patterns are related to the design of a prototype Web-based network reference…

Describes the development of the Collaborative Digital Reference Service (CDRS) by the Library of Congress and partner libraries that provides professional reference service to users through an international digital network of libraries. Discusses the benefits of searching library collections rather than just Internet sources and considers future…

The explosion of information and the popularity of the Internet and commercial search engines have required librarians to take a fresh look at their profession. The overwhelming amount of information now available has brought new demands and expectations. The need to bring information to the remote user has encouraged the creation of many…

E-mail reference services in Ohio public libraries was studied using the survey method in January 1999. Through the Ohio Public Library Information Network (OPLIN), the researcher identified 94 Ohio public libraries that have World Wide Web pages that host an e-mail address as a contact method. Fifty-nine questionnaires were returned, resulting in…

The concept of digital reference is emerging as its own domain within the field of librarianship. This digest discusses issues that have surfaced recently in practice and research: provision of real-time reference service, collaborative efforts among networks of libraries and organizations, and development of quality and technical standards. Many…

Describes three projects implemented by the Southern Illinois University at Carbondale's library that are designed to empower the patron: (1) patron-initiated borrowing; (2) Interlibrary Loan Link on FirstSearch databases; and (3) implementation of Web-based interlibrary loan request forms. Explains the role of institutional support and…

Proposes a strategy that librarians can consider when implementing SGML (Standard General Markup Language) applications on top of existing products, or when embedding these in end-user services. Experiences of SGML within a Belgian library network are discussed, including local journal article databases, current awareness, and digital libraries.…

Discusses how the resources of public libraries are now available to distant learners through telecommunication services. Highlights increases in library Web access, revitalizations of libraries, and increases in library use. Summaries key items in one university-public library cooperative agreement. (AEF)

The Australian university system can fund the creation of a scholarly collection of serials for use by the nation by increasing the average expenditure on libraries from 5.1% to 5.3% of total university expenditure. Once the national collection has been built, virtual access can be provided using a Web-based model called MEADS (Monash Electronic…

Five articles about library cooperation discuss: statewide tiered reference services in California; sharing costs and increasing access through the Washington State Library's database licensing project; the Washington State Cooperative Library Project; FIND-IT! Washington, a World Wide Web site for locating government information; and the impact…

The Electronic Resources Team at the University of Rochester (New York) River Campus Libraries pursued the concept of one-stop shopping as a component of their new integrated library system Voyager, which debuted in January 1997. Faced with a growing variety of electronic resources with no single guide to their existence and access, the Team dealt…