Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the…

Describes a study that examined the impact of federated library systems on member library services, resources, and operations in Pennsylvania. The discussion includes a rationale for the research methodology used, and comments on the absence of reliable library statistics and published reports as a basis for comparison with pre-systems situations.…