This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

Background: Although education in Africa is expanding, little is being done to support learners' literacy outside the school. Rural people have little access to books and so cannot develop their reading skills. Purpose of Study: The project described here has both an educational and a research purpose: to complement formal schooling by making…