This manual presents guidelines for providing reference service of the highest possible quality consistent with available resources. The manual is designed for orienting new staff users and serves as a source of information for librarians about departmental policy. The major goals of the reference department of the University of Nebraska (Kearney)…

Analysis of the needs of users of Compact Disk-Read Only Memory (CD-ROM) was performed at the Tampa campus of the University of South Florida. A review of the literature indicated that problems associated with selecting the appropriate database, searching, and requiring technical assistance were the probable areas of user need. The library has 17…

Noting that telecommunications technology is making it possible to search library catalogs around the nation and the world via a modem and a personal computer, this paper highlights some of the reasons why a researcher would wish to search library catalogs through the Internet, which is a network of networks with connections to nearly 1,000…

Suggestions are offered for faculty, librarians, and administrators to encourage students to make greater use of the library and its resources. The suggestions, developed by faculty and staff of Jefferson Community College (Kentucky) through a cooperative small-group process, are divided into five categories: (1) ways in which faculty can increase…

Because students often produce writing that incorporates few or no outside sources of information, or is incorrectly documented, library skill instruction should be a part of the basic curriculum in college. Students need this instruction most at the beginning of their higher educational career, for these skills will be necessary throughout and…

Intended to provide a basic overview of the facilities and resources of the library on the Allentown Campus of Pennsylvania State University, this student workbook is designed to familiarize students with what is available to them in the library; to introduce them to skills likely to be used in varying degrees throughout life, regardless of what…

Prepared to provide guidance in the provision of reference service, this statement expresses the understanding between the library administration and the Reference Services Department of Ellis Library at the University of Missouri-Columbia concerning the manner in which the department's responsibilities are to be carried out. The procedures will…

These worksheets are designed for the high school student with basic library skills (i.e., experience with a few basic indexes and reference resources) who is now moving from the secondary school library environment into a university library environment. It is designed to provide that familiarity with the university library environment and…

This System and Procedures Exchange Center (SPEC) flyer/kit is based on two research efforts: a 1986 SPEC survey on the collection and use of management statistics related to reference services, and a 1987 supplemental survey on qualitative measures of reference services. A brief introduction describes the survey and discusses the evaluation of…

This study on the role of instruction in encouraging the successful performance of the first-time online catalog user examined three relationships to evaluate the effects of an instructional program: the comparative effectiveness of four instructional methods in orienting users to the online catalog; the influence of an instruction program on user…

This assessment of ten existing academic library instruction programs in the United States and Canada investigates administrative and staff support, instructional methods, and program impact as an aid to writing a guide to academic library instruction programs. A representative sample of ten library instruction programs was selected on the basis…

This document presents individual program and instruction objectives for students, faculty, community residents, and staff involved in the bibliographic instruction program at the Library/Learning Center of the University of Wisconsin-Parkside. A basic responsibility of the Library/Learning Center is to instruct the university community in the…

Intended to help academic librarians with practical information useful in the development of their own programs, these 12 checklists cover appropriate segments of the academic library instruction program: (1) elements of a model library instruction program; (2) assessing student needs; (3) assessing classroom instructor interest in bibliographic…

The library instruction program conducted at the University of Colorado consisted of classroom contact with students in the history and economics departments, and production of a slide tape. Evaluation instruments were developed for discovering present student and faculty library use and faculty attitudes toward the library, with the idea of…

Guidelines are provided for a curriculum-based school media program. A discussion of media center philosophy and the means of activating it is followed by the description of a three-phase program. Directions for phase 1 focus on physical arrangements and operating procedures for display, circulation, the card catalog, study areas, reference,…