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Palmer, Suzy Szasz – Journal of Information Ethics, 1999
Reviews the history of library reference service as well as the ethical debates that have emerged. Topics include codes of ethics; neutrality, and being impartial and non-judgmental; treating patrons equally; plagiarism versus confidentiality; teaching patrons; training staff; and competence and professionalism. (LRW)
Descriptors: Codes of Ethics, Competence, Confidentiality, Ethics