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Download full textCotta-Schonberg, Michael – 1995
This report describes Copenhagen (Denmark) Business School Library's (CBSL) use of performance measurement to manage the quality of library services and facilities. The CBSL quality management program consists of: a statement of strategic goals of development and operation, including a focus on users, good service, efficient internal functions,…
Descriptors: Academic Libraries, Case Studies, Cost Effectiveness, Efficiency
